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Random_Geek
March 1, 2019
Solved

Sending QB invoices/forms are no longer opening the email in Thunderbird

  • March 1, 2019
  • 5 replies
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When emailing an invoice or other document, for years QB has triggered Thunderbird to open the message window in Thunderbird so that the message can be edited before sending.  This is no longer happening. QB now immediately sends the message and saves it in my sent file in Thunderbird.

 

How do I make QB open the message window so the email can be edited before sending? Please provide step by step directions to correct this issue. 

 

Note: ONLY QB is having this issue. All other programs were tested and are performing as they should and are opening the message window.

    Best answer by Random_Geek

    Hi MCC-UT,

     

    The QuickBooks 2016 version is unable to support the Mozilla Thunderbird as one of the email providers.

    The details are found in this article under "software compatibility": System requirements for QuickBooks 2016.

     

    You'll want to use a different email provider by following the steps in Angelyn_T post.

     

    Just hit the Reply button below if you have more questions. We're here to help.


    I am using QuickBooks 19, and QB gives me the option of using Mozilla Thunderbird in the QuickBooks software menu as one of the e-mail options. I have also been using Mozilla Thunderbird for years.

     

    The apparent solution was to repair the MAPI. While Thunderbird was updated recently, it did not seem to be the cause of my issue. Once the MAPI file was repaired all was well again.

     

    5 replies

    J
    Joyce_P
    March 1, 2019

    We've received the same concern as yours in this forum, Random_Geek.

     

    It could be that the Thunderbird is having their product enhancement. I know a workaround to change your email before sending it.

    1. Go to Edit, then choose Preferences.
    2. Click Send forms and choose the Company Preferences tab.
    3. Click Edit.
    4. Edit your the Email template.
    5. Click Save.

    Also, I'd also recommend sending feedback to Mozilla Thunderbird about this issue.

     

    Let me know if you have other concerns. I'll be glad to help.

    R
    Random_GeekAuthor
    March 1, 2019

    No luck. I tried your steps and it still refuses to let me edit the emails before sending. Ugh.

      Angelyn_T
      Angelyn_T
      March 1, 2019

      Hi there, @Random_Geek.


      I'd be pleased to help check this further for you so you'll be able to modify/edit the email before sending.

       

      First, you may need to remove and reconfigure the E-mail ID that was set up in QuickBooks.

       

      1. Click on Edit at the top menu bar.
      2. Select Preferences.
      3. Click on Send Forms at the left pane.
      4. Remove and reconfigure the E-mail ID under My Preferences.

      In addition, to learn more about setting up an email service in QuickBooks Desktop (QBDT), you may check this article: Set up email service.

       

      Feel free to reach out to us here in the Community by adding a post/comment below, I'll be right here to help you. Have a wonderful day ahead!

      P
      Prawn-Designs
      March 4, 2019

      I switched to web mail, this is better than it was, but the email are not being put into my sent messages. How do I add a BCC to the system so that it will always copy me so I have a record of the email sent? I can do it to each message as it is sent, but I want to add a BCC to the default email settings for all emails sent. 

      P
      Prawn-Designs
      March 4, 2019

      I looked around and went to Thunderbird. This problem is being talked about with many different programs that are sending mail through Thunderbird (TB). The answer is the update to TB 60.5.2 (32 bit) failed to update something correctly in the configurations files. This thread pointed me to 

      https://support.mozilla.org/en-US/questions/1251490 

      said to reinstall TB over the top of your current install to fix the issue. Here is the TB download page

      https://www.thunderbird.net/en-US/thunderbird/all/

      I downloaded, installed TB 60.5.2 over the top of the existing TB 60.5.2 install. IT requeired a computer reboot, and bingo it is working the way it used to. When I send an invoice from QB, it opens in a send (draft) and I can edit and adjust the email before I send it. 

       

        S
        StefanoN
        December 11, 2019

        Q-Books didn't give me an option to choose Mozilla Thunderbird as my e-mail client.

        After calling technical support twice and spending three days in research, I found a solution to my problem.
        The reason was that the version of Thunderbird installed was 64-bit.
        After reinstalling Thunderbird 32-bit version, the option on "send mail using" in preferences appeared again, giving me the option of this choice.
        I hope this will help other people having the same problem.

          T
          ToddAndMargo
          March 25, 2020

          Hi All,

           

          I just encountered this issue with 2019 R12P.    The fix was to downgrade Thunderbird from 64 bit to 32 bit so Quickbooks could see the MAPI function properly.  And this issue is indeed a bug in (32 bit) Quickbooks.

           

          You can get whatever version of Thunderbird you want from https://ftp.mozilla.org.  Look for "win32"

            T
            ToddAndMargo
            March 26, 2020

            Ooops, forgot to add, you have to restart Quickbooks to see it

            O
            Online payments and processing
            March 26, 2020

            @ToddAndMargo Thanks for joining this thread.

             

            To add to your post, if the goal is to send invoices with the option to Pay Now, QuickBooks desktop supports webmail or outlook to do so. 

             

            Customers using Thunderbird as the preferred email will need to follow steps to configure QuickBooks. Once configured, there will be a link provided on the invoice for customers to pay.

             

            Here's an article with steps to take to Connect your email to QuickBooks Desktop.

             

             

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