Sent invoices in Pro 2017 not showing up in sent folder of outlook 2013

Hi everyone,

Thanks for reaching out to the QuickBooks Community. I’m here to help ensure the sent invoices show up in the sent folder in Outlook and Yahoo Mail.

Let’s see if your Outlook profile is set up to save copies of sent messages, @asmartt and @alc. See the steps below:

1.    Open Outlook.
2.    Go to the File menu.
3.    Choose Options.
4.    Select Mail.
5.    If the Save copies of messages in Sent Items folder box already checked, let’s clear it and exit out of Outlook.
6.    Once done, follow steps 1-4.
7.    Then, go back to the Save messages section and check the Save copies of messages in Sent Items folder box.
8.    Hit OK.

I’ll walk you through performing the same steps in Yahoo Mail, @Clin8596:

1.    Log in to your account.
2.    Pick Options.
3.    Select More Options.
4.    Click the General tab.
5.    Check the Save a copy of the message in the Sent Folder box.

Now you can try sending invoices via QuickBooks to see if they appear in your mail account.

If the sent transactions are still not showing, you need to make sure the Server Name and Port for Yahoo are set up correctly in QuickBooks Desktop.

Here’s how:

1.    Click the Edit menu.
2.    Choose Preferences.
3.    Pick Send Forms, then go to My Preferences tab.
4.    Select the email id and click Edit.

Here's the Set up your email service in QuickBooks Desktop article to view the list of SMTP servers and ports.

If none of the steps work, I recommend contacting your Internet Service Provider (ISP) to check how they handle outgoing messages. There might be some settings they need to configure to allow the sent data from QuickBooks to automatically appear in the Sent Items folder.

Don’t hesitate to let me know how things go with QuickBooks. Have a great day.