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smorgan01
November 4, 2022
Question

Setting up Merchant Services in QB

  • November 4, 2022
  • 1 reply
  • 0 views

I am trying to setup an account with Intuit to accept credit cards.  I have been trying for 3 days.  Each time I enter my information it says "Something doesn't quite look right.  Try again later".  After trying this repeatedly for 3 days I finally received an email from Intuit stating that I was declined because my credit score did not fall within the 501 to 990 credit score. My credit score according to this email is 3.  I have excellent credit and went to Experian and verified all three credit scores.  They are all above 750.  I cannot seem to find any help within QB's to get this resolved.  Does anyone have any suggestions on getting this corrected?

1 reply

Candice C
Candice C
November 4, 2022

Hey there, @smorgan01. 

 

I appreciate you coming here with your question about setting up a Merchant Services account with us. I'd be more than happy to point you in the right direction to get this set up fixed. 

 

Based on the details you gave and the steps you have taken, I recommend contacting our QuickBooks Payments support so they can take a further look at this situation. They have the tools to review this information on the back end. 

 

Contact Payments

 

Keep us updated on how it goes. We're always here to have your back. Happy Friday! 

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smorgan01Author
November 4, 2022

One would think that is a logical path.  Although, I have been on the phone with 6 people so far and no one is able to get me in contact with the appropriate people.  I am now rethinking my decision to go with QB's on this.  I have been using Square up to this point and it seems to work fine.  If I have to go through all of this just to get an account setup then it is probably not worth it.  Thanks to QB Support for making my decision for me.

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