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Briant8
March 7, 2023
Question

SLN74597

  • March 7, 2023
  • 1 reply
  • 0 views

I get this error whenever I try to charge this specific customer's credit card:

Error Occurred There seems to be a systems problem or this may be an invalid card. Check your Internet connection and card information and try again. Learn More SLN74597

 

We have charged him in the past even on the same credit card a few times, but now this error is coming up. I am having no issues charging other customer's credit cards except this one particular one.

 

What is the issue?

1 reply

MJoy_D
MJoy_D
March 7, 2023

Let's get rid of the error you're having to charge your customer's credit card successfully, @Briant8. 

 

The error you're having can be caused by the Cardholder's Name. It may have contained a special character (. , & * % # @). To resolve it, make sure that there are no special characters in the Cardholder Name field.

 

If the error persists, I suggest reaching out to our Customer Support team. They can check your account in a secure environment and help you resolve it. 

 

Follow the steps below on how to reach them:

 

  1. From your QuickBooks Desktop account, click the Help menu at the top.
  2. Select QuickBooks Desktop Help.
  3. Provide some information about this concern in the search box.
  4. Click the Contact Us link at the bottom of the window.
  5. You'll now be provided with a few support options.

 

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

 

Then, check out this article to know when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments. 

 

Let me know if you need further help to resolve the error you're having when processing customer payments. I'm always here to help. Have a great rest of the day!

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