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Galina4
August 30, 2023
Solved

Suddenly all vendor names printed twice on all checks this week's checks run.

  • August 30, 2023
  • 4 replies
  • 0 views

All vendor names on the address portion of the check printed twice on all checks of this week's run. It happened for the first time. Before this week, all addresses on checks looked normal. Any idea what's going on?

 

    Best answer by Galina4

    Hello there, Galina4! We hear your sentiments and understand runtime problems are time-consuming and can affect your business activities. Allow me to provide you with details about printing checks in QuickBooks Online.

     

    We've received reports about the duplicates of the vendor's name when printing or viewing PDF checks. We recommend contacting our Support Team to be included in the list of affected users. We're unable to provide an exact timeline for the resolution of this matter, but rest assured that our engineers are diligently working to address the problem. Please know that we will keep you informed via email.

     

    To contact support:

     

    1. Sign in to your QuickBooks Online company. 
    2. Select Help (?).
    3. Click either tab to get started: Assistant or Talk to human.
    4. Search Contact Us,  then Start a chat with a support expert.

     

    Additionally, you may manage your checks moving forward with the aid of the following articles.

     

     

    Thank you for always getting back to the Community space. We appreciate it. Please know that the Community team is available 24/7, and we are looking forward to assisting you. Have a prosperous year, Galina4!


    Thank you SirieJeaB! 

    That I was planning to do already, but hoping there was a quicker solution.

    4 replies

    M
    Mich_S
    August 30, 2023

    I'll help you get rid of the duplicate vendor name when printing your checks, @Galina4.

     

    QuickBooks Online (QBO) uses the vendor's name in the address section of your checks. Thus, you're seeing duplicate names when printing them.

     

    As a workaround, you'll want to add a period (.) in the Mailing address box. This way, the system won't auto-populate the second vendor's name.

     

    1. Open the Expenses menu and select the Vendors tab.
    2. Locate the check transactions you want to print.
    3. Click on View/Edit in the Action column.
    4. On the Mailing address section, delete any information printed and enter a period.
    5. Once done, click on Save and close.

     

    See the snapshot below for visual guidance:

     

    Once done, you can now print your checks as you normally do. Also, you can run the Check Detail report to get a glimpse of all the checks you've created. To achieve this, navigate through the Reports menu and refer to the Expenses and Vendors section.

     

    I'm still willing to answer other queries you may have about printing checks in QuickBooks. Just add the details below and I'll take care of them for you.

    G
    Galina4Author
    August 30, 2023

    Thank you Mich_S for your fast reply. 

    I do understand how I can fix it, but it will take me a long time to do it this way. Is there a way to fix it as a batch? And why did it happen in the first place? QB was not duplicating names on the address of checks before now. 

    S
    SirielJeaB
    August 30, 2023

    Hello there, Galina4! We hear your sentiments and understand runtime problems are time-consuming and can affect your business activities. Allow me to provide you with details about printing checks in QuickBooks Online.

     

    We've received reports about the duplicates of the vendor's name when printing or viewing PDF checks. We recommend contacting our Support Team to be included in the list of affected users. We're unable to provide an exact timeline for the resolution of this matter, but rest assured that our engineers are diligently working to address the problem. Please know that we will keep you informed via email.

     

    To contact support:

     

    1. Sign in to your QuickBooks Online company. 
    2. Select Help (?).
    3. Click either tab to get started: Assistant or Talk to human.
    4. Search Contact Us,  then Start a chat with a support expert.

     

    Additionally, you may manage your checks moving forward with the aid of the following articles.

     

     

    Thank you for always getting back to the Community space. We appreciate it. Please know that the Community team is available 24/7, and we are looking forward to assisting you. Have a prosperous year, Galina4!

    A
    Anonymous
    September 19, 2023

    Please keep me posted if you find a fix for this. I print approximately 50 checks at one time each week and this has been driving me crazy!

    J
    JamaicaA
    September 19, 2023

    I see the inconvenience of printing 50 checks each week with the duplicate names of your vendors, @cflynn. It is time-consuming and energy waste to go back all over again. Let me share an update of the report and direct you to our representatives.

     

    The investigation (INV-92186) report mentioned above has been closed. Since the vendor names are still doubled on the checks you generated, I recommend contacting our Support Team again. They can help you sort out this matter quickly. I'll show you how:

     

    1. Go to the Help icon and choose Search.
    2. Click the Contact Us button and enter your concern.
    3. Press Continue.


     

    Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

     

    If there's a need to review the print setup and align your printer settings, visit this guide: Configure your print settings for printing checks in QuickBooks Online.

     

    The support team will provide more troubleshooting solutions to help address this issue. If you need more assistance managing vendors, add them below. Take care.

    E
    eboerner
    October 2, 2023

    This is trash.  We spend all this money to use Quickbooks and the checks look like a child put it together.  Nothing I do changes it or stops it from auto generating on the check.  And for some of the checks, the names double up so much that the check doesn't include the mailing address.  Your staff should have fixed this by now.  I don't want a response saying to reach out to customer service because this shouldn't be an issue in the first place.  Half of Quickbooks is issuing checks and you can't even get that right.  Fix it.  NOW!

      B
      BB_CT
      October 3, 2023

      I just spent nearly 2 hours chatting w support.

      I learned that the 2 previous support techs who told me they attached my case to this issue lied. If/when it is fixed I will not be notified. I have wasted 10+ hours with support just trying to find out if anyone is actually working on it. 

      The only new information I got today is that there are 40+ cases attached to this issue, but they can't attach mine because this issue was closed 2 weeks ago. Grrrrr....

       

        A
        Anonymous
        October 3, 2023

        Could this be any more ridiculous! I am seriously considering switching to another company although it will be a hard sell to my accountant! 

        Does anybody know if switching to having the disk downloaded onto my hard drive would make a difference, instead of using the online version? No body at QuickBooks seems to know the answer to that question.

        Thanks for you update  BB_CT!

          3
          328
          October 13, 2023

          SOLVED - I cleared my cache and cookies checks are printing correctly again. I was having the issue around 10 hours ago. So they either fixed it overnight or the cache and cookies clearing worked.

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