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stephhill
February 21, 2019
Question

Switch to next-day deposits for ACH payments

  • February 21, 2019
  • 3 replies
  • 0 views

Hello. How do I switch my current plan (which takes 2-7 days to deposit an invoice payment made by ACH) to the accelerated plan which takes 1-2 days? I received an email telling me this was possible, but the link in the email doesn't work. I can't find instructions on how to do this anywhere. Thanks!

3 replies

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JonpriL
February 21, 2019

Hi there, @stephhill!

 

Let help you get connected to the best help available.

 

Here in the Community, we don't have the option to change the deposit schedule of your invoice payments.

 

With this, I recommend contacting our Merchant Services Team. They have the tools needed to pull up and look up into your account. And change your deposit schedule successfully.

 

I've attached an article you can read to learn more about contacting our Merchant Service Team: QuickBooks Merchant Services or QuickBooks Online Support - Who Should I Contact for Help?

 

Lastly, you may want to read this article to learn more about your invoice payment deposit schedule: Next-Day Deposits for QuickBooks Payments.

 

Let me know how it works by leaving a comment below. It'll be my pleasure to help you here in the Community if you have any other questions.

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stephhillAuthor
February 21, 2019

Hello and thank you for your response. Actually in my current plan, deposits take 2-7 business days (which ALWAYS means 5-7 business days, never 2), so I'm trying to switch to the plan where it takes 1-2 days for a fee. I can't find anywhere how to do this. I did log in to the merchant center and played around in my accounts and settings in QBO and couldn't find it either place. Can you link me to actual directions? Or send me a phone number I can call to get some help? I can't find a phone number anywhere either....

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stephhillAuthor
February 21, 2019

I got it figured out. I called QB Payments support and they were able to get me to the right link. Thanks for your time!

D
DepositChecks
March 12, 2021

Say, a lot of QuickBooks for Desktop, Pro, Premier and Enterprise companies are using Same-Day ACH processing for both Debits & Credits.  The Same-Day ACH processing on business days M-F.  

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phil42
June 22, 2021

QuickBooks Merchant Services has held our money for three months now.  Roughly 60 transactions totally $128,000.   We may have to call the attorney general in the State of Florida. 

Have you ever had this issue?

 

Phil [removed] you can call me.

G
Giovann_G
June 22, 2021

This isn't the impression we want you to have, phil42.

 

I'd like to share what I know about holding funds.

 

The fund may be placed on hold when something unexpected occurs in your transactions. Here are some reasons for holds:

 

  • When your payment processing exceeds the established maximum dollar amount expected on your account. 
  • When a transaction is processed after several authorization attempts and failures.
  • When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
  • When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit. 

 

Someone from Intuit will attempt to contact you if your fund is placed on hold. Then, you'll receive an email with detailed instructions on what additional information is needed to complete the review. Did you receive a call or any emailed notification about the hold? If no, I'd suggest reaching out to our Merchant Service Team. They have the tools to pull up your account and check the status of your fund.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Click or type Contact Us.
  4. Enter a brief description of your concern, then hit Let's talk.
  5. Choose a way to connect either start a chat or get a callback.

 

Support hours are from Monday to Friday 6 AM to 6 PM PT.

 

Feel comfortable checking these resources here to learn more about the fund on hold:

 

 

Please let me know how it goes after reaching out to our Merchant Team. We're always here to help you out. 

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