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A
Amcintire
November 6, 2024
Question

Switched from Sage to QBO and cleaning up ap

  • November 6, 2024
  • 1 reply
  • 0 views

We converted to QBO and I am clearing out old invoices. I am getting this error message when I apply the QBO generated Credit to the old invoice:

There was an error saving a payment

-13203 You can't apply more credits than there are bills due. 

1 reply

A
AnaRose_Q
November 6, 2024

Let's perform some troubleshooting steps to fix this credit application error so you can track your vendor transactions accordingly in QuickBooks Online, Amcintire. I'll walk you through the process below.

 

QuickBooks will allow the application of multiple credits to an invoice. The error you encountered is caused by your browser's cache. You can fix this by performing some troubleshooting steps.

 

Let's start by using an incognito or private window to verify it is a webpage issue. This mode doesn't retain cache. Here are the keyboard shortcuts you can use:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

If it works, clear the browser's cache to start with a clean slate. You can also use other supported browsers as an alternative to your regular one.

 

If the issue persists, you can manually apply the credits to the invoices. Here's an article for complete steps: Create and apply credit memos or delayed credits in QuickBooks Online.

 

Additionally, you can read this reference to better understand reports in the program: Run a report with vendor totals in QuickBooks Online.

 

For more questions about handling credits or personalizing vendor reports, add them below.  I'd be pleased to help you anytime.

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