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rclever1982
February 23, 2023
Question

The absolute worst customer support I've ever experienced

  • February 23, 2023
  • 1 reply
  • 0 views

I have recently moved and have been trying to update my account information. Part of the move involved new phone service thusly new numbers. I have tried to update but need to verify via text to a number I no longer have. Contacted support and jumped through all their hoops. I get told everything is set so I order an new card expedited only for it to get sent to the old address with no way to forward it since they never updated anything. Twice now I've been told everything was set to update twice now I've been lied to. $20 expedited card fee $7.00 to ups and all wasted since they stopped me from being able to forward it. No one can give me a straight answer just spin tactics blaming someone else. How a company can maintain any business operating like this is beyond me! 

    1 reply

    R
    rclever1982Author
    February 28, 2023

    I'm so happy to report that 6 days later and my seemingly tiny account balance means so much to intuit that I am still being stalled, delayed and lied to as my account is held hostage by there team of inconsiderate and I'm guessing barely trained team of customer service, and I use that term loosely, agents. After speaking to my local small business association rep I was advised to contact the local attorney general's office as well as a small handful of other federal level offices to file grievance. I don't understand legality of it all but I guess this type of behavior falls into some grey ariea that they may be able to assist with. Idk but I'll try anything at this point as they are costing me on average 1500 a day in lost revenue for and ground my entire relaunch to a hault. Costing me my reputation customers and possibly any chance of success as I may now end up defaulting on loans with in the first month. Thanks QuickBooks for ruining this for me, you've done more damage than my ex-wife to my pocketbook . 

      R
      Rea_M
      February 28, 2023

      I can see were you're coming from, @rclever1982.

      I also understand how inconvenient it is if you're unable to update your merchant account's phone number and receive the card you've ordered. Let me share the status of your case so you can manage your account accordingly.

      Upon checking here, I can see that your case is already under review. Though we don't have the exact time frame of when the decision will be made, rest assured that we'll notify you through email.

      Please feel free to leave a comment below if you have other concerns about managing your Merchant Services account. I'm always ready to help. Take care, @rclever1982.

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