Skip to main content
H
Henryville
January 19, 2022
Question

Time between repeat transaction at same value?

  • January 19, 2022
  • 1 reply
  • 0 views

With some regularity we have transactions of the same value on the same card within a relatively short period of time. These transactions get rejected because the program seems to assume they are a mistake, like when people pull a chip card prematurely, then re-run what appeared to be a failed transaction.

 

(How) Can I adjust the allowed interval between potentially duplicate transactions to allow these to take place? 

1 reply

AlcaeusF
AlcaeusF
January 19, 2022

Hi there, @Henryville.

 

Welcome, and thanks for posting here in the Community. I'm here to share information about the option you'd like in QuickBooks Point of Sale (POS).

 

Currently, the option to change or adjust the allowed interval between transactions of the same value on the same card is unavailable. This is to avoid any potential duplicate transactions and errors.

 

I can see how this option would be helpful for you and your business. I recommend sending feedback directly to our product developers. They're always looking for ideas to consider on how to improve QuickBooks.

 

Here's how to submit:

 

  1. Select the Gear icon at the top, then Feedback.
  2. Enter your comments or product suggestions. Then click Next to submit feedback.

 

In case you need it, I'll add this article that tackles transferring transactions from QB to POS multiple times for further guidance: Transactions are transferred from Point of Sale to QuickBooks multiple times.

 

You can also visit our website to see more tips and other resources for future use: POS self-help articles.

 

Feel free to leave a comment if you have additional questions about this or anything else. I'll be here to help. Stay safe and have a good one.

Terms & ConditionsAccessibility statement