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September 12, 2022
Question

to be deposited

  • September 12, 2022
  • 1 reply
  • 0 views

I have entered customer deposits and they are in the to be deposited module.

I then posted them to the bank.

At that point the system applied them to the customers account

Now when I go back into the to be deposited module the payments are listed there again.

1 reply

September 12, 2022

Hello, VickeyW.

 

The payment shouldn't be listed in the deposited screen after it has been deposited into the bank account. Let's run verify and rebuild data to see if this is a problem with the company file or if there are some duplicate entries.

 

Before we begin, please ensure that your QuickBooks Desktop is up to date. This ensures that you have the most recent features and fixes. 

 

To Verify data:

 

  1. Open the File menu and click on Utilities.
  2. Choose Verify Data, then hit OK to exit all windows.
  3. Once data is verified, you can rebuild your company file to fix any errors or data damage that's found.

 

To Rebuild data:

 

  1. Return to the File menu and choose Utilities.
  2. Click on Rebuild Data, then hit OK to exit all windows.

 

If your company file is fine, you may have a duplicate entry, which is why it is still listed in the deposited screen. When you receive payment from your customer, did you record your customer's payment in the Receive Payments? By default it will go to the Undeposited Funds and then record a deposit to post to your bank account.

 

If you have already recorded the customer payments, delete the manually entered customer deposit. Refer to this article about recording invoice payment in QuickBooks Desktop: Record an invoice payment.

 

Check out this resource for more information on depositing payments into the QuickBooks Desktop Undeposited Funds account: Deposit payments into the Undeposited Funds account in QuickBooks Desktop.

 

Please let me know if you need further assistance. I'll be here to help you.