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Cerino2462
September 8, 2021
Question

transfer money from one customer to another

  • September 8, 2021
  • 1 reply
  • 0 views

Hello,

I'm managing two QuickBooks for two different companies. I sent out an invoice for one of the companies, however, when I received the payment they made it out to the other company. I received the payment and made a credit and sent out a check to the name of other company and not to the customer. How can I apply the check to the customer? Please help, I am stuck. 

Thank you.

1 reply

A
Archie_B
September 8, 2021

Hello there, Cerino2462.

 

I'd like to help and share what I know in processing payments in QuickBooks Desktop.

 

Tracking customer payment from one QuickBooks to another is easy. You just have to make sure that you've also created the customer's invoice to apply the payment to that customer.

 

Once you're done creating the invoice, you just need to track the payment/check and select the customer from there. Let me show you how to do it.

 

Here's how:

 

  1. Open the invoice and go to Receive Payments button at the top.
  2. Enter the amount, the date and the check number.
  3. Make to also select Check from the payment method.
  4. Click on Save & Close.

 

Once done, you may check the customers invoice if it still shows the balance.

 

I'm also adding this article to learn more about the customer transaction workflows: Get started with customer transaction workflows in QuickBooks Desktop.

 

Let me know if you still have questions or clarifications about customer payment. I'm always here to help. Have a nice day!

C
Cerino2462Author
September 13, 2021

ok, in this case the client made his payment out to the other company I manage. So, I´ve already transferred the money from the incorrect company to the correct company but because the transfer is coming from my other company name I don´t know how to apply that money to the customer´s invoice.

G
GlinetteC
September 13, 2021

Thanks for getting back to us, Cerino2462.

 

Let me share additional information on how to apply the money to the customer's invoice.

 

For the incorrect company, consider creating a Bank Deposit and Check affecting the bank and income account. Then, add a note that the transaction is for the incorrect payment.

 

For the correct bank, you'll have to record a customer's payment to clear the invoice. Here's how:

 

  1. Go to the Customers menu, select Receive Payment.
  2. In the Received From the drop-down, select the customer's name.
  3. Enter the Amount received.
  4. Make sure the date is correct, then choose the Payment method.
  5. Select the invoice or invoices you'd like to pay.
  6. To add a discount or credit, select Discounts and Credits.
  7. Select Save & Close.

 

For future reference, you can check this article about reconciling accounts in QuickBooks Desktop.

 

Please let me know if there's anything else I can help you with regarding managing customer's payments. I'll be sure to get back to you.

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