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BridgetOBrian
December 17, 2024
Question

Trouble Quickbooks Online with Quickbooks Card Reader

  • December 17, 2024
  • 1 reply
  • 0 views

We just purchased Quickbooks Card Reader.  It works great with GoPayments App. BUT we need it to also work with Quickbooks Online on our laptop.  We need to avoid opening our cell phones to get to the App when we are in our shop.  I have the Card Reader charged and connected with the USB cord to my laptop (I tried connecting the Reader to my laptop via Bluetooth and it keeps disconnecting so have the USB cord connected.)  The Card Reader keeps disconnecting even with the cord connected to the laptop.   

I tested by tapping Receive Payment on an Invoice in QB Online - select CC Details - Swipe Card - and put a credit card in the Card Reader and nothing happens.  The Card Reader says Disconnected.  It does not do this when the APP is open.  WHY?  It should work with the laptop too, right?  

1 reply

H
Heide DC
December 17, 2024

The ability to accept customer payments electronically and through card swiping is one of the advantages of using QuickBooks Payments, BridgetOBrian. I'll elaborate more insights on how this feature can benefit your business.

 

Processing payments using the QuickBooks card reader is exclusive to the QuickBooks mobile app only. However, the transactions created on your desktop or laptop will automatically sync with your mobile app and process payments once you refresh the system.

 

You can check the Compatibility with programs and applications to enhance your understanding of compatibility issues, helping you make informed decisions when selecting software for your needs.

 

I'm adding this article to learn more about the process of QuickBooks Payments through a QuickBooks card reader. This helps you to explore the features and functionalities that streamline payment processing within QuickBooks.

 

For a comprehensive overview of handling funds processing problems in the software, check out this article: Fix issues with GoPayment and QuickBooks mobile app card reader.

 

I'm also adding these resources for future use:

 

 

You can use this feature when you need to add a team member to assist with managing customer payments and processing transactions for paid customers on the platform.

 

The comment section is always open if you encounter issues or errors managing your card reader with QuickBooks. I'll be around to provide prompt assistance to help you out.

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goldstate-ep
February 21, 2025

Is there any plan to allow using the card reader with Quickbooks Online? It seems like a very obvious feature, that would certainly make it much easier to use Quickbooks Online.

R
rvrfrf
February 21, 2025

Thanks for getting involved with this thread, goldstate-ep.

 

You can process payments with a MagTek card reader in QuickBooks Online and in your Merchant Service Center.

 

If you don't have a MagTek USB card reader, you can order one by reaching out to our QuickBooks Payments Customer Care team and requesting one.

 

Here's how:

 

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

I've also included a detailed resource about ordering MagTek USB card readers which may come in handy moving forward: Order an Intuit QuickBooks Payments MagTek card reader

 

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Friday!

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