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sheldonarchitect
October 12, 2024
Question

Trying to re-connect my Discover credit card. What does Code (590) mean?

  • October 12, 2024
  • 1 reply
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1 reply

I
Ivan_G
October 12, 2024

The notification (590) you're seeing while reinstating your Discover account to the system indicates a temporary disruption in the connection between your bank and QuickBooks, Sheldon. I'll convey more details about this matter and relay its resolution.

 

This error self-resolves and doesn't last more than 48 hours. Given this, I suggest reconnecting the account on or before the indicated time frame. To reconnect your account, please refer to the procedures below.

 

If you're accessing your QuickBooks Self-Employed (QBSE) account using a web browser:

 

  1. Go to the Gear icon and select Bank accounts.
  2. Choose Connect another account and enter your bank's name or URL in the Search bar.
  3. Follow the on-screen process of connecting an account.

 

Nevertheless, if you're on the QBSE app, kindly follow these steps instead:

 

  1. Press the Accounts section on the Dashboard.
  2. Pick the Plus icon + on the Bank account page.
  3. Input your bank's name or URL in the Search bar.
  4. Follow the on-screen procedure of connecting an account.

 

I'm also attaching this link: Categorize transactions in QuickBooks Self-Employed. It can guide you in reclassifying your transactions accordingly in the program.

 

I, along with the Community team, are always here for you. If you have more questions about your bank or credit card connectivity in QuickBooks, kindly reply to this thread. We'll be around the clock to promptly lend a hand.

S
sheldonarchitectAuthor
October 14, 2024

After many attempts, I was able to re-connect and download year to date info, but I also need 11 months of 2023.  The connection appears to have stopped working mid-January '23.  I have download the CSV files from Discover CC in several different ways, 1mo./6mos./12 mos... and the QBSE continues to show a file error.  I tried the "Browse" button to connect to the CSV files and also the search window on the Transfer Information page.  The message received says: "Error Importing: Darn. File upload failed. (Probably our fault.)...  you might need to contact us."  Please help!

Bryan_M
Bryan_M
October 14, 2024

Thanks for getting back to us, Sheldon. I'm glad that you've reconnected your account. We have ways to get rid the prompt "Error Importing: Darn. File upload failed" so you can continue downloading your transactions.

 

First, review the details of your file to ensure it's in the correct format. If everything looks correct but the issue persists, it may stem from your browser, and we'll need to troubleshoot it.

 

Start by logging into your QuickBooks Self-Employed (QBSE) account using a private window or incognito mode. You can use the following shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Once logged in, try downloading the file again. If it's successful, return to your default browser and clear the cache to remove any damaged data files. Then, log out and back into your account to refresh the system. If the issue persists, you can use another supported browser.

 

If these basic troubleshooting steps don't work, I recommend contacting QBSE Customer Care Team to investigate the issue and find a resolution.

 

Feel free to read this article to learn how to place your transactions to correct accounts: Categorize transactions in QuickBooks Self-Employed.

 

The Community family is available 24/7 if you have additional questions about downloading bank transactions in QBSE. Just leave a comment below. We'll be happy to assist. Take care, and have a good day.

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