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Apr 5, 2025 2:05 AM UTC
Question

Trying to run a cc, but transaction won't go through. Code 5012. All cc info is correct. How to resolve?

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1 reply

Apr 5, 2025 4:08 AM UTC

Hi, MPI1. I'm here to help you resolve this error code 5012 and get back to running the transaction seamlessly.

 

This error occurs when the client's bank requires a call verification from the cardholder, and it might be due to a missing code. I recommend reaching out to your bank to authorize this payment. If a PIN is required, ensure it is entered correctly.

 

Learn more about handling customer's declined credit card payments by checking out this reference: Fix customer's declined credit card payments.

 

Moreover, this handy article can help you in accounting for your customer's payments: Receive and process payments in QuickBooks Online with QuickBooks Payments.

 

We're always available to assist you further with any other QBO-related tasks, especially credit card transactions. Just leave a comment if you need more help.