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April 5, 2025
Question

Trying to run a cc, but transaction won't go through. Code 5012. All cc info is correct. How to resolve?

  • April 5, 2025
  • 1 reply
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1 reply

April 5, 2025

Hi, MPI1. I'm here to help you resolve this error code 5012 and get back to running the transaction seamlessly.

 

This error occurs when the client's bank requires a call verification from the cardholder, and it might be due to a missing code. I recommend reaching out to your bank to authorize this payment. If a PIN is required, ensure it is entered correctly.

 

Learn more about handling customer's declined credit card payments by checking out this reference: Fix customer's declined credit card payments.

 

Moreover, this handy article can help you in accounting for your customer's payments: Receive and process payments in QuickBooks Online with QuickBooks Payments.

 

We're always available to assist you further with any other QBO-related tasks, especially credit card transactions. Just leave a comment if you need more help.