Question

Unable to create recurring payment. Please try again later.

Forum|Forum|6 years ago
January 23, 2020
3 replies
0 views

Quickbooks Desktop - Merchant Service Center - Set Up Recurring Payment

If only this error would give me a reason why it cannot create these payments.

I've been getting this error on any and all monthly recurring payments I've tried to set up since the beginning of the new year. We did a big pricing and part number overhaul and were supposed to have these invoices updated and sent out by the first Monday of the new year which of course meant I had to recreate all the recurring invoices from last year.

While I've created invoices and ran credit cards manually, I still cannot enter in new recurring payments. I deleted all the old recurring invoices thinking that might have been a problem, nope. I've used my account, we've used the owners admin account, didn't work. I've changed the dates from tomorrow to 45 days out and nothing. We have some $0 line items, I removed all those thinking that might be the issue.

The only thing that might still be a problem is, I no longer see an option to notify customer of a new payment or a change to their payment. Where did that option go away? Could that be my problem? Unsure why they would have removed my ability toggle that box since everyone I've ever talked to wants to get notified of those changes.

Are there any suggestions as to why we cannot Set Up Recurring Payments?

R

ReymondO

Let me help you fix this error, @DarthNO2.

First, let's update QuickBooks Desktop to make sure the software is running to its full potential. Doing this can also fix unexpected behaviors within the system. Let's simply follow these steps below:

Go to the Help menu and select Update QuickBooks.
Click Update Now.
Select Get Updates to start the download.
When the download finishes, restart QuickBooks.
Click Install Now.

If it doesn't fix the issue, you can also run the repair tool in QBDT to fix the error right away.

I also recommend reaching out to our QBDT Support Team if you're still getting the "Please try again" error message. They have the available tools that can directly check your account to determine the cause of the error. Here's how:

Go to the Help icon and select QuickBooks Desktop Help.
Click Contact Us.
Write your concerns in the description box, then select Continue.
Select which one of the support options you'd like to use.

You can also click the reply button below to let us know how it goes.

D

DarthNO2Author

Thanks for the reply ReymondO. Sorry for taking so long to get back. I went through your solution on 3 different PC's: mine, our 3rd user, and finally this morning, after weeks of pestering, I was able to get into the bosses machine that's actually hosting the books. I went to single user to make sure there was no outside interference. The file is fully updated, has been repaired without error, reboots and all. The error is still occurring. My last option is now contacting support directly.

Is there a difference between contacting intuit through the web, through the desktop, or from the merchant services area? I've tried clicking help in the merchant service area, but that only brings up an identical front page of the merchant service area. My second issue is, I'm kind of on my own on this one. I'm not getting any help the one, is there any info I'll need from the boss before I contact support? Last thing I want to happen at this point is to get hung up because I didn't have a pass phrase or something silly like that.

R

Ryan_M

Hi @DarthNO2,

Thank you for your prompt reply, as well as the amount of detail you've included in your post above.

Merchant Services support is specific for QuickBooks Payments queries. I suggest you contact our Technical Support team for QuickBooks Desktop instead.

Here's how:

On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.

As for the required info, they'll ask you to confirm these:

Customer Account Number (CAN)
Registered name
Registered email address
License Number
EIN

Now that's out of the way, you can refer to this article in the future if ever you decide to make some changes in your recurring payments: Modify existing recurring payments.

I'll be around in case you need further assistance. Leave a comment below, and I'll be sure to get back to you.

A

Archie_B

Thank you for following up, smartin2. I'd like to add some information about the recurring payment error message.

Before we can set up a recurring payment, we need to make sure we are entering the card details correctly.

If you've entered the right card values and the issue remains, I recommend reaching our Payments Team for QuickBooks Desktop. This way, they can open a ticket and investigate further about this unusual behavior.

I'm also adding this link for the list of articles for commonly asked questions about QuickBooks Payments.

Feel free to get back to this thread or post other payment concerns in the Community. I'll be around if you need help. Enjoy the rest of your day!

S

smartin2

Thanks! Your comment about making sure nothing was wrong with the card, prompted me to try to run it manually again and it didn't work. So, it turns out, it was not an issue with recurring payments at all. The client had a fraud charge and managed to cancel the card between us running manually and then adding it to the recurring schedule (in the same day!). Thank you for your time and I probably should have tried that first. Oops.

S

SashaMC

Hello smartin2,

You are most certainly welcome, and there is no need to worry! If you have any other questions, we are here for you! Take care for now.

T

TJenkins_Enclave

This is Absolutely Ridiculous!!!! This has been an ongoing issue since 2020 and it is 2024 and it is still not fixed. This needs to be made a priority and fix it. I have had repeated issues this issues for over a year.

We do not have time to keep going through the same issues over and over again spending days on hold.

Then your rep's just advise it is a known issue.

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