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troy1
June 16, 2022
Question

Unable to Process Customer Payments

  • June 16, 2022
  • 1 reply
  • 0 views

I have followed the instructions below:

 

https://quickbooks.intuit.com/learn-support/en-us/help-article/payment-processing/receive-process-payments-quickbooks-desktop/L6cIssj4y_US_en_US

 

When I enter the customer credit card information and click "Done," I do not get the prompt to process the payment. See screenshot below.

 

I need to charge customers immediately and am unable to do so.

1 reply

katherinejoyceO
katherinejoyceO
June 16, 2022

I appreciate you for following the steps in our help article, @troy1.

 

It can be a sign of data file damage. As an initial step in resolving the issue, I'd suggest verifying the integrity of your company file. 

 

Here's how:

  1. Click File, then go to Utilities.
  2. Choose Verify Data.
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
  5. Click OK when you get the message "Rebuild has completed", then run Verify Data again to check for remaining data damage.

 

You can also check this reference to learn more about fixing data damage on your QuickBooks Desktop company file. 

 

Once done, try to receive the invoice payments. If the issue persists, I'd recommend reaching out to our QuickBooks Desktop Care Team to perform screen sharing and help you get to the bottom of this.

 

I'd be delighted to assist you should you have other concerns. Take care!

 

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