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CSNKennedy
December 15, 2022
Question

Unapplied Cash Payment

  • December 15, 2022
  • 1 reply
  • 0 views

Payments that are correctly applied to invoices display on the Profit and Loss Unapplied Cash Payment report. I read the help instructions and cannot fathom why this is happening. Any suggestions as to why and how to correct?

Thanks in advance.

1 reply

Adrian_A
Adrian_A
December 15, 2022

Hi there, CSNKennedy.

 

I'm here to share more information on why some payments show as unapplied on the Profit and loss report.

 

Unapplied cash payments may appear on the said report if:

 

  • A customer prepaid you, and you record the payment before creating the sales form.
  • You entered payments without matching them to the transaction.

 

You can fix this depends whether the payment match or doesn't match the open invoice. Here's an article for detailed information: Unapplied cash payment income on your profit and loss.

 

If you have some unapplied cash bill payment expense on the same report, you can check this reference for the steps to resolve it: What to do if you see unapplied cash bill payment expense on your profit and loss.

 

I'll be around whenever you have other customer-related transaction concerns. You can always drop a Reply.

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