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HHMF
May 7, 2025
Question

Unapply a payment from an unmatched duplicate payment

  • May 7, 2025
  • 1 reply
  • 0 views

Hi Community,

 

We have a duplicate for a previously matched and reconciled payment.

The duplicate unmatched payment got accidentally partially applied to a new and open invoice.

I can't figure out how to unapply the payment so it can be excluded or deleted, and the new open invoice won't show that it's been partially paid.

 

Going to Sales/Customer/Payment doesn't work because the payment hasn't been accepted since it was a duplicate.

 

Any help is greatly appreciated!

 

1 reply

C
Carneil_C
May 8, 2025
Let's work together to unapply a payment from an unmatched duplicate transaction, HHMF.
 
We can navigate directly to the affected invoice and locate the duplicate payment that was accidentally partially applied to. From the Sales menu, go to the Invoice tab and find the transaction from there. Then, follow the process to delete it. Here's how:
 
  1. Locate the invoice and click on it.
  2. Click View/Edit from the Action column to open it.
  3. On the Payor view, select Status and View Payment.


  4. Tick the box of the transactions and click More, then choose Delete.
  5. Click Delete to confirm.


Additionally, this article can be helpful in generating a report each time you finish reconciling: How do I view, print, or export a reconciliation report?
 
For help making sure you have set up all your accounts correctly and tips on how to optimize your workflows, you'll want to check out our QuickBooks Live Expert Assisted.
 
We've got your back if you have more questions about managing your bank transactions or any BankFeeds related-concerns. We're always available to help you out, HHMF.
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