Skip to main content
C
crystalworklimited
March 26, 2021
Question

Unknown Charge from Quickbooks

  • March 26, 2021
  • 1 reply
  • 0 views

Hello 

i been getting Charge from Quickbook intut Of $25 On my bank account how do i stop that i used to have the Intut merchant account which was closed ow i dont have the access  to that account what are my options to stop that charge 

 

Thanks 

1 reply

JenoP
JenoP
March 26, 2021

Hi there, crystalworklimited.

 

QuickBooks Payments or Merchant Services only charges your account if you have processed or received online payments. 

 

I would recommend reaching out to our Merchant Support Team. They will be able to pull up your account and check what the charges are for. Follow these steps on how to reach out to our phone support team:

 

  1. Click Help in the upper right-hand corner of QBO.
  2. Look for Talk to a human and click on it. 
  3. Type in "support" or "contact support" again and press Enter.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. Choose between Chat with us or Have us call you. 

 

They're open from Monday to Friday, in betweeen 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.

 

You can also check out these articles for any other types of charges: 

 

 

Please don't hesitate to reach out to us again if you have other questions. We're always here to help. 

 

JenoP
JenoP
March 27, 2021
Hi crystalworklimited,
 
Hope you’re doing great. I wanted to see how everything is going about the charges on your account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
 
Looking forward to your reply. Have a pleasant day ahead!
 
 
Terms & ConditionsAccessibility statement