Skip to main content
K
Karen SCR
February 9, 2024
Question

Updated Invoice format stopped calculating product entry line totals

  • February 9, 2024
  • 2 replies
  • 0 views

Yesterday afternoon as I was invoicing for company - between 2 invoice entries. 

the product entry lines stopped automatically calculating the line total. I enter product - quantity - rate - and the amount remains zero!!

It is still happening this morning with cookies & cache cleared and in incognito mode & on 2 different browsers.

Interesting...it works fine in "old layout"!! 

Karen 

2 replies

S
ShyMae
February 9, 2024

Hello there, Karen. I understand the importance of automatically calculating the total amount when generating invoices.

 

Upon checking here, we have a new investigation (INV-99336) wherein the amount is not automatically calculated when using the new layout. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

 

If you want to be added to the list of affected users and receive email updates on the progress of the investigation, I recommend contacting our customer support team. 

 

To reach our support team:

 

  1. In your QuickBooks Online account, go to the Help menu.
  2. Hover to the Search tab, then click Contact Us.
  3. Type in a short description of your issue and concern in the box provided.
  4. Click Continue.
  5. Select the Chat or Callback option.

 

For future reference, if you've received a payment from your customer, it's important to record it in QuickBooks. It will mark the invoices as paid and will make it easier for you to track your outstanding and paid invoices.

 

I appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions. If you have other concerns, I'm still around to help you. 

K
Karen SCRAuthor
February 10, 2024

Thank you for letting me know it is being investigated. 

I figured out on my own that I could continue to do invoicing in the old layout - the issue is not happening there. I would have appreciated if you would have offered that temporary work around the issue, since invoicing customers is something that a company does not want delayed due to a system error in QB. 

Karen 🙂

Quickest
Quickest
February 13, 2024

Returning to the old layout made it worse. Seems all the settings which were set the entire time were defaulted to original settings ie progress invoicing from a single estimate became unchecked and estimate totals. Afraid to go back. Please let us know if this has been resolved for you!

 

Thanks

T
TheWorstSoftwareEver
November 6, 2024

Here's the solution that worked for me as the problem I had stemmed from having had a higher level plan (Advanced) then downgrading to Essentials. Upgrade to Quickbooks Plus (this will charge you a pro-rated cost but you can quickly reverse that). Then turn off Price Rules by going to Settings > Accounts and Settings > select the Sales tab > Edit the Prices and services section > Turn off price rules Beta. Then immediately downgrade your plan back to your required level of Quickbooks. This should credit you the pro-rated amount charged during upgrade.

Terms & ConditionsAccessibility statement