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So Hum Wellness
February 8, 2025
Question

URGENT: Missing Funds from QuickBooks Checking – No Resolution from Support

  • February 8, 2025
  • 1 reply
  • 0 views

 

 

I’m posting here in hopes of getting real answers, as QuickBooks Banking Support has been completely unhelpful.

 

On Wednesday, February 6, 2025, I set up a payment for my rent using my QuickBooks Checking Account. Two days later, I received a notice from my property manager stating that the payment did not clear due to NSF. When I logged into my QuickBooks Checking Account, I discovered that over $2,000 was missing—yet there are no transaction records available explaining where my money went.

 

I immediately contacted QuickBooks Banking Support, and their response was “We do not know where those funds are.” That’s it. No explanation, no resolution, no urgency. This is completely unacceptable and fraudulent.

 

While I understand that using a fintech company like Green Dot comes with some risks, I never expected to be outright ROBBED by QuickBooks. This is my business account, and I need a resolution immediately.

 

If anyone else has had a similar issue, please share how (or if) it was resolved. And QuickBooks, I expect a real response with a solution—not another scripted excuse.

1 reply

M
MoiraskyeT
February 8, 2025

We do not wish you to encounter this perception, So Hum Wellness. I'll be here to help you sort this out and run your payments successfully here in QuickBooks.

 

I'd like to confirm whether you already have a QuickBooks Online (QBO) checking account set up. If you do, we can take steps to investigate the missing funds with your property manager.

 

Here's the steps: 

 

  1. Go to Lending & banking, then select QuickBooks Checking.
  2. In the Recent activity section, select View All.
  3. Select All, Money In, or Money Out to filter the list. To get more details, select individual transactions.

 

If you cannot find the missing funds after completing these steps and you have a QuickBooks (QB) Debit Card, please call the contact number on the back of the card to trace the missing amount. If you do not have a QB Debit Card, you can look for the relevant contact number outside of QuickBooks Online (QBO).

 

Alternatively, you can contact our live support team, and they will connect you with Green Dot customer service for further assistance.

 

I also included this article to learn more about QBO checking when you sign up for your QB Payments: Use your QuickBooks Checking account.

 

Additionally, I added this article for you to check and get answers to the common questions of QuickBooks Checking: QuickBooks Checking FAQ.

 

We are committed to providing you with a seamless experience for all our features. If you have any inquiries about setting up payments or need assistance with our tools, please click Reply, and we will be there to help you. 

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