Skip to main content
H
HSLWT
October 3, 2024
Question

URGENT : My Merchant payment service account is declined

  • October 3, 2024
  • 1 reply
  • 0 views

I am really frustrated. Support on call is not helping I contacted them 4 times already, more than a month now and they created multiple case #s

Each time support said they are going to escalate and someone will contact in 72 hours . But no one contacted me. I contacted back in 6 days, then same escalation cycle again.  After I enrolled up for Merchant Payment on my account it gave me an error that it is Declined. Each time I tried enrolling it send me an email as below:
" There are several possible reasons. Often, this decision is related to the type of products or services you sell. We value your business and regret that we can't help you process payments."

Can someone help to resolve it and let me know how to proceed further and it is working for current owner. This is very important to my business I am buying and URGENT. YES, support need improvement!!

 

 

1 reply

C
CamelleT
October 3, 2024

I truly understand your sentiments, HSLWT. Your time is precious, and it’s reasonable to expect clear communication and effective assistance. We are grateful for your perseverance in attempting to get your issue resolved. Let me to route you to the appropriate support to address your concerns thoroughly this time.

While I acknowledge you have reached out to our Payments Team, but I recommend contacting them again since the Community is a public space, making it crucial to maintain your account's confidentiality and security. In this case, keeping in touch with our Live representatives is the best alternative to resolving your declined Merchant Payment Service Account concern. You may also provide the case number to the next agent so they can check the previous notes and steps. Kindly follow the instructions below to get started:

  1. Sign in to your QuickBooks Online Accountant (QBOA) company.
  2. Go to Help and select the Search tab.
  3. Click Contact Us, then pick a topic to direct you to the right expert.
  4. Choose your preferred way to connect.

They are available Mondays to Fridays 6 AM to 6 PM PT. Alternatively, you can call them using the contact number under the QBO with Payments & Merchants Service Center section in this article: Contact Payments Support.

Your patience throughout this process is greatly appreciated. If you have further queries about managing your merchant account, please feel free to leave a response. I'll be around to chime in again. Your satisfaction and understanding are essential to me, HSLWT.

H
HSLWTAuthor
October 3, 2024

Thank you for replying back. I already contacted support for 4th time today before posting on this community channel. I was on the phone for 1 hr. 30 mins approx. Like I said, each time I contact them they create new case number and no one contact me after waiting for a week. As per your suggestion I can keep contacting again n again. Also, I contacted exactly same number you suggested.

Terms & ConditionsAccessibility statement