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Z
Zeumer
May 23, 2024
Question

Vendor credit card charge applies to their check written

  • May 23, 2024
  • 1 reply
  • 0 views

I wrote a check to a vendor however, it is deducting the amount that I entered to the same vendor that we paid with our credit card.  This has happened to me on a few different vendors.  How do I resolve this issue because we use both our the vendor account and company credit card depending on who is purchasing?

1 reply

A
Aldren18
May 23, 2024

I'll lend a hand to help you fix the issue of incorrect deductions from vendor payments, @Zeumer.

 

In QuickBooks Desktop, when paying a vendor by check, the credit card charges should not be applied or deducted because charges are treated as separate payment transactions. Since you mentioned that this issue has occurred with several vendors, data damage could be one possible reason. 

 

I suggest running the Verify and Rebuild Data tool. The Verify function will identify any damaged data, while the Rebuild function will attempt to fix the detected damaged data. It will also allow your QuickBooks software to restore the data within the company file.

 

First, ensure you create a backup of your company file before running the Verify and Rebuild process. Having a backup copy allows you to restore it if changes occur.

 

To verify the data, here's how:

 

  1. Go to File in the main menu.
  2. Select Utilities.
  3. Choose Verify Data.
  4. Hit on OK when you see the message.
  5. If Verify finds an issue with your data, hit on the Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Once done, you can proceed to rebuild it. Here's how:

 

  1. Go to File in the main menu.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Press OK when you get the message "Rebuild has completed and proceed to the next step.
  6. Then, run Verify Data to make sure there's no error.

 

Then, update your QuickBooks Desktop to its latest release. Follow these instructions:

 

  1. Go to the Downloads & Updates page.
  2. Click the standard setup link.
  3. Select the country, product, & version and click the Search button.
  4. Click the Get the latest updates link.
  5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
  6. Follow the prompts on the screen to install the updates.
  7. Restart your computer after the update is installed successfully.

 

Also, I'm attaching this article that can help guide you in your future task: Transfer and Apply Credit From One Vendor to Another in QuickBooks Desktop.

 

I'm available to help with any concerns about vendor credit in QBDT or answer questions about other areas in QuickBooks. Feel free to reach out.

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