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T
treasurer158
November 20, 2024
Question

Vendor payments are not processing. When I schedule them I get a notification that they were not scheduled and that the payments "can't be scheduled right now".

  • November 20, 2024
  • 2 replies
  • 0 views
4 out of the 7 have processed after several attempts. I'm not sure why the others will not process. QuickBooks 5 minute call back is a joke. I have tried that, got a call back 2 hours later and was given a different phone number to call... which did not accept incoming calls.

    2 replies

    C
    Chrea
    November 20, 2024

    Try opening your QBO account on any private/incognito browser. Did you encounter the same issue?

     

    T
    treasurer158Author
    November 21, 2024

    I tried the incognito route. One of the three payments was scheduled, the other two failed.

    D
    Dandie_A
    November 20, 2024

    Hello, treasurer158. Thank you for raising your concern regarding QuickBooks Vendor payments despite multiple attempts on your part. I understand the importance of seamlessly paying your vendors and we appreciate your persistence and for contacting our support team to follow their provided instructions.

     

    To troubleshoot this issue, please try running QuickBooks in a private or incognito browser. Here’s how you can do it:

     

    • Mozilla Firefox: CTRL + SHIFT + P
    • Safari: Command + SHIFT + P
    • Microsoft Edge and Google Chrome: CTRL + SHIFT + N

     

    If the issue is resolved while using the private browser, you can switch back to your regular browser and clear the cache to start fresh. Should the problem persist, consider using a different supported browser.

     

    Additionally, once everything is resolved, running a vendor report can help you keep track of payments made to your vendors.

     

    If you experience further issues or need additional help, please don't hesitate to contact us. We're here to help you ensure that your vendor payments are managed smoothly and efficiently!

    T
    treasurer158Author
    November 21, 2024

    The incognito attempt did not work. I scheduled payments to three different vendors, all at the same time. One was successfully scheduled. The other two "can't be scheduled at this time".

    R
    RCV
    November 21, 2024

    We know how challenging it is on your end to schedule payment to a particular vendor, Helena. Let me add info about this and direct you to the best help, treasurer158.

     

    We appreciate you performing the recommended troubleshooting steps provided by my colleague. Since the issue persists, we can download the PDF version of the bill by opening the transactions and clicking the Print icon. Then, manually send it to your vendor using your email. Once they pay, go to the Pay Bills tab to record it manually. Here's how:

     

    1. Click the +New icon.
    2. Select Pay Bills from the Vendors column.
    3. Tick the box of the bill you want to mark as paid. Then, Save and close.

    To learn more about this one, check out this article: Enter and manage bills and bill payments in QuickBooks Online.

     

    Another way is manually uploading the bill payment transaction in QBO via CSV file. Once done, we can match it with the bill transaction to automatically mark it as paid. If the bank account you'll utilize to pay your vendor is connected to QBO, the transaction will be imported into the Banking Transactions page automatically. Then, find and match it with the bill transaction from the For Review section.

     

    Additionally, we recommend contacting the QuickBooks Online (QBO) Care Team to isolate your issue of scheduling payment for a particular vendor so they can help you find the root cause and provide you with a fix. I've included the steps to contact support below. 

     

    1. Go to the Help (?) icon at the top.
    2. On the Assistant tab, click Talk to a human.
    3. Enter "unable to process scheduled payment" in the Type something field, then click the Send icon.
    4. Click on I still need a human.
    5. Select Get help from a human.
    6. You can either select Chat with us or Have us call you.

       

    If you want to learn how to run the Vendor Balance Detail report to keep track of your vendor transactions, you can check this article: Run reports in QuickBooks Online.

     

    You can always return here if you have additional questions about managing your vendor bills or any QuickBooks-related concerns. We'll be willing to assist you. Have a good one, treasurer158.

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