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545585935
February 21, 2023
Question

View Online Payment does not work

  • February 21, 2023
  • 1 reply
  • 0 views

When I select a Bill Payment that has a Payment Date of 2/24/2023 and click on View Payment Online I get a message that says "Bill Pay is loading...."  The thermometer goes part of the way through and then I get a blank screen.

I need to either change the scheduled date or void the transaction.  I'm afraid to void the transaction in QBO as I fear that it won't get voided in the online bill paying.

 

This is fairly urgent....and when I contact support they seem to have no clue about online bill paying.

1 reply

C
ChristieAnn 11
February 21, 2023

Thank you for visiting the QuickBooks Community again, 545585935. I can see how urgent it is to change the scheduled date or void the transaction from the online bill payment. With this, I'll be sharing information about this matter and pointing you to the right support team to assist you further on this issue.

 

Getting a blank screen when clicking Bill Payment or Pay Bills Online has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. For now, we're unable to provide an exact workaround to be performed.

 

I suggest contacting our QuickBooks Online Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Lastly, you may refer to this article to see the different features and benefits of using Online Bill Pay: What is Online Bill Pay?.

 

I'm just one click away if you need anything else about Online Bill Payment and running your business in QBO. I'm always around to help, 545585935. Have a good day!

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