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January 18, 2021
Question

Was suppose to be canceled last month but the payment still came out need to get refunded and canceled

  • January 18, 2021
  • 1 reply
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1 reply

MJoy_D
January 18, 2021

I can help in canceling the account and request a refund, @usercaseyhardin119.

 

To cancel your account:

  1. Go to the Gear icon ⚙ and then Account and settings.
  2. Click the Billing & Subscription tab.
  3. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
  4. Follow the onscreen steps.

Check this article for more information: Cancel your QuickBooks Online subscription or trial. Here's what happens after you cancel your account: What happens to my QuickBooks Online data after I cancel?.

 

To process a refund request, I suggest reaching out to our Customer Support. Their tools can get into your account in a secure environment and validate this request. You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 Here's the contact the QuickBooks Online Customer Support team article for more information. 

 

I'm always here to provide help and answer any questions that you may have. Have a great rest of the day!