We have been accepting payments for weeks now and all of a sudden, our payment account is gone and I can't get it back up.

Thanks for bringing this to our attention, semper. I'd be delighted to provide some insights and route you in the right direction of support to help you sort this issue out.

The first thing to do is to log in to your QBO account using a private window. This way, we can determine if this is a browser-related issue.

There are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. Feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.

Otherwise, I suggest contacting our QuickBooks Payments Support Team if the issue persists. One of our agents will be able to pull up your account to check what causes this in your QuickBooks.

For future reference, please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

Keep me posted on how this concern goes. I want to ensure that this has been taken care of. Don't hesitate to comment below, and I'll get back to you. Take care always!