Skip to main content
U
user040873
September 13, 2024
Question

Wells Fargo Bank Direct Connect not working again

  • September 13, 2024
  • 1 reply
  • 0 views

We are able to download transactions but if we try to send online payments through the bank feeds the data processing gets stuck on 99%. The only way is then to end QBooks through the Task Manager. I waited 2 hours before doing this to be sure.

 I have deactivated our bank accounts and reconnected them through Bank feeds. I have made sure that I go to the Wells Fargo FMS set up when connecting the bank accounts.

I have also done the data verification, and data rebuild, but no changes.

 I have spent hours with Wells Fargo (They don't know what Direct Connect is).

Does anyone know how to fix this?

 

1 reply

I
Irene R
September 13, 2024

I recognize the hurdle in sending your online payment through the bank feeds using our Wells Fargo Direct Connect feature in QuickBooks Desktop (QBDT), User040873.

 

The steps you've tried are one of the resolutions to fix the error. Since you're still having the same issue, let me help you by guiding you in contacting our QBDT customer care team. With the aid of their tools and accessing your account information, they can perform a thorough investigation as to why you're experiencing such an issue.

 

Please know that the Community is a public forum, and we cannot perform such actions.

 

Here's how to reach our QBDT customer care team:

 

  1. Open your QBDT account.
  2. At the top of your account, select Help.
  3. Choose QuickBooks Desktop Help/Contact Us.
  4. Click on Contact Us.
  5. Please give a brief explanation of your concern, then press Continue.
  6. Log into your Intuit account. Select Continue, then Continue with my account.
  7. A single-use code will be sent to your email. Type in your code and click Continue.
  8. Choose if you want to Chat with us or Have us call you.

 

Kindly note that our QBDT customer care team hours vary on the subscription. Here's the guideline on when to get a hold of them:

 

  • QuickBooks Desktop Pro, Premiere, and Plus users are available Mondays to Fridays from 6 am to 6 pm.
  • QuickBooks Desktop Enterprise is available any time on any day.

 

In addition, when your transactions are ready, check out this article to learn how to match your transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Let me know if you're having difficulties sending online payments through the bank feeds, User040873. The Community will be here to assist you 24/7.

Terms & ConditionsAccessibility statement