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moniwebbm
February 14, 2021
Question

What does clear payment do in the received payment?

  • February 14, 2021
  • 3 replies
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3 replies

MarsStephanieL
MarsStephanieL
February 14, 2021

Great to see you here @moniwebbm!

 

The Clear Payment button in the Receive payment transaction will clear the amount automatically entered in the Amount received box after checking the Invoice transactions. This is how it looks like:

 

 

I've added an article for your future task about managing your invoices in QuickBooks Online: Create invoices in QuickBooks Online. This contains sub-articles about creating a progress invoice and modifying sales forms.

 

You're always welcome to comment below if you have other questions. I'd be glad to answer them for you. Have a wonderful heart's day!

P
PBY33
August 19, 2021

If I Clear Payment in a Prior Period, does it create entries? If it does create entries do the entries fall into the prior Closed period, or into the current Open period?

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AileneA
August 19, 2021

Hello, PBY33. 

 

Thank you for reaching out to the Community. When you clear the payment, it won't create any entry. It will just clear the amount you've paid. 

 

Though, creating the journal entry clears out the customer's balances as well. The likely reason why the amount is no longer showing on the Receive Payment section is that it was already zeroed out. 

  

If you use an external platform to process payments, you can easily keep track of payments as well. Please refer to this article for more detailed steps: Record invoice payments manually.

 

I'll be on the look out for your reply if you have more questions about the processes in QuickBooks. I'll see you around in the Community space. Stay safe!

M
Mary4booksbybrooks
February 10, 2022

I am also having trouble with this feature.  There are numerous transactions that another bookkeeper entered into my client's account.  They are bills that have been paid, and are connected to an online banking transaction, but yet they do not show a zero balance.  If I HIT clear the payment then it makes the bill active again and I do not want that as far as I can tell as the bill has been paid.  Would it add the money back to the bank register if I were to do that?  That's why I'm not touching it until I can get more feedback.  It's also causing certain reports to be off as well, like the aging summary and the Bills to be paid.  It's showing bills due that are not due, with negative balances.  Example photos attached below.  

 

 

 

  

 

JessT
JessT
February 10, 2022

Hi Mary4booksbybrooks,

 

Thank you for the screenshot.

 

Since the applied payment was an online banking transaction, you won't be able to clear the payment within the page you showed. You will get an error saying you need to unmatch it from the Banking page. If you'll do that, payment will be removed from the register and will go back to the For Review tab on Banking.

 

I would actually not let you touch anything yet. It would be best if you can reach out to our phone or chat team. That way, you can do a screen-sharing session to trace your transactions. Any changes will definitely have an impact on your books, so we need to be careful.

 

You can find the steps to contact them, their phone number, and schedule in this article: QuickBooks Online Support.

 

We're right here in the Community hub if you have other concerns. Take care!

 

 

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skygal1
March 31, 2023

After reading the responses, I have to ask, why have the clear payment option at all? Not sure why you would need to clear the amounts at that point. Perhaps I am missing something. Would love some clarification.

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RCV
March 31, 2023

Let me share some information about the Clear Payment button feature, skygal1.

 

When receiving a payment, such as an invoice or a bill, the Clear Payment button appears. After checking the transactions, the transaction will clear the amount automatically entered in the Amount received box. It cancels your payment and reactivates the bill or invoice.

 

Additionally, the Clear Payment button will remove any check marks from the selected invoices and return the form to its original state. When the screen appears, select the customer from whom you received the payment. QuickBooks will then display any outstanding invoices you have for them. Mark the boxes for any invoices to which you want to apply for the payment. Payment will be applied to the full open balance of the invoice by default. You can adjust the payment amount per invoice if it is a partial payment.

 

I'm adding here some links that you can scan through about the different ways of recording customer's payments in QuickBooks Online and how the program works:

 

 

Please know the Community has your back. If you have additional questions, click the Reply button and post a comment. I’m here ready to assist further. Take good care!

C
CNew
September 1, 2023

So should the "Amount Received" field show 0.00 when we are ready to "Save and Close" the payment?

I am using invoices and A/R credit memos to account for Payment Processing Fees, so by default when I receive payment for the invoice, all of the credits are pre-selected and the "Amount Received" field is 0.00. When I Save & Close, it still says that the invoice is Paid. Why does amount received say 0.00? Is it because the amount to be received is coming from Credit Memos and not a new payment source?

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