When I send invoice to customer, it says paid already.

QuickBooks Online (QBO) has an automated feature that applies credits to the next invoice created, ahayers12.

It explains why the invoices you sent appear as paid. You can turn off this feature if you want to manage when these credits are applied. Here's how:

1. Go to the Gear icon, then select Account and Settings.
2. Click the Advanced tab.
3. Look for the Automation section, then press Automatically apply credits.
4. Toggle it to turn off the feature.
5. Hit Save, then Done.
   
   

If you want to remove the payment applied to the invoice, follow these steps:

1. In the Sales tab, select Invoices.
2. Search for the invoice in question, then click to open.
3. Press the link under the PAID status.
   
   
   
   
4. On the Receive Payment page, scroll down and hit the Clear Payment button.
5. Record and close when finished.
   
   

In addition, your customer can also use the Autopay feature to make payments for recurring invoices automatically.

If you need further assistance regarding invoices or other business tasks in QBO, add a reply below. We'll provide the support you need.