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T
tpatel-aleran-co
January 21, 2022
Question

When trying to connect to QB Payments, I am getting Risk Decision is DECLINED

  • January 21, 2022
  • 1 reply
  • 0 views
When connecting to QB Payments from external application, I receive an error and the card is not being tokenized.

1 reply

M
Mark_R
January 21, 2022

Your issue ends here, @tpatel-aleran-co.

 

There are several reasons why you're getting a risk decision is declined error when connecting QuickBooks payments. Here's a list of them:

 

  • Type of products or services you sell (Example: firearms, marijuana, or CBD).
  • Industries that are categorized as high-risk merchants (Example: gambling, banking, or virtual currencies).
  • Credit History of the QuickBooks Payments primary account owner.

 

You can refer to our Merchant Agreement and Acceptable Use Policy for more detail.

 

You might also want to learn more about processing payments in QuickBooks Online. This article will provide detailed information: Take and process payments in QuickBooks Online.

 

Please let me know if you need clarification about this. I'll be standing by for your response, @tpatel-aleran-co.

T
tpatel-aleran-coAuthor
January 21, 2022

I don't believe these apply to me. I have setup the QB company as a chocolates manufacturer so the merchant or products/services should not be considered a risk. I am the primary account owner and have a good credit history and high credit score.

JasroV
JasroV
January 21, 2022

I appreciate your quick response, @tpatel-aleran-co.

 

I'm here to ensure you get the right support available so this gets taken care of right away.

 

Let me route you to our Merchant Support team. There, one of our live agents can securely look into your account and investigate the reason for the error. Please ensure to review their support hours to know when agents are available. 

 

When everything is all set, you can utilize these resources for reference. These can walk you through the steps on how to process online payments and reconcile your accounts in QuickBooks Online (QBO).

 

 

If you need further assistance setting up your online payments or managing your QuickBooks, please don't hesitate to tag me in your reply. It's always my pleasure to help and ensure you run your business seamlessly. Keep safe and have a great weekend!

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