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pigeon
April 28, 2020
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Where did the 'make payment' button go?

  • April 28, 2020
  • 2 replies
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On quickbooks online, I am recording a vendor payment, with a vendor credit included. To do this I clicked new, bill pay, then the vendor I'm recording payment for. Usually in the upper right corner there is a button that says 'make payment'. But now I'm seeing two different buttons. 'schedule online payment' and 'mark as paid'. Where did the 'make payment' option go? 

Best answer by MadelynC

Hello @pigeon.


I’ll be sharing information about the missing option from the bill pay feature.


The option “make payment” in QuickBooks Online was changed a few months ago to Schedule Online Payment. You can select the option mark as paid when making a bill payment.


I’m attaching an article for future reference about applying multiple bills and multiple vendors at the same time in QBO: Enter and pay bills.


Reach out to us again if you need help moving forward. I’ll be more than happy to assist you.

2 replies

IamjuViel
IamjuViel
April 28, 2020

I appreciate the screenshot you've provided, @pigeon.

 

You may have enabled your Online Bill Pay feature. You can turn this off by canceling it in your account settings.

 

Here's how:

  1. Go to the Gear Icon.
  2. Choose Account and Settings.
  3. Select the Bill Pay menu.
  4. Click the Cancel subscription link.
  5. Follow the on-screen instruction to complete the process.

You can refer to this article for more insights about Online Bill Pay. 

 

On the other hand, if you don't want to cancel the online bill pay feature, here's how you can manually pay the bill:

  1. Go to the Expenses menu.
  2. Select the Expenses tab.
  3. Locate the Bill transaction you want to pay.
  4. From the Action column, click the drop-down.
  5. Choose Make Payment.
  6. Enter the payment details to complete the process.

Always feel free to leave your comments below if you have other questions about using credits in paying your vendor balance. I'm always here to help.

P
pigeonAuthor
May 6, 2020

Thank you for the reply! I don't want to cancel the online bill pay feature, so tried to manually pay the bill. I went to the Expenses menu, selected the Expenses tab, and located the Bill transaction I want to pay, but I do not see the Make Payment option. Attached is the drop-down I see when I try and pay the bill for 200.39. 

M
MadelynCAnswer
May 6, 2020

Hello @pigeon.


I’ll be sharing information about the missing option from the bill pay feature.


The option “make payment” in QuickBooks Online was changed a few months ago to Schedule Online Payment. You can select the option mark as paid when making a bill payment.


I’m attaching an article for future reference about applying multiple bills and multiple vendors at the same time in QBO: Enter and pay bills.


Reach out to us again if you need help moving forward. I’ll be more than happy to assist you.

Bryan_M
Bryan_M
October 31, 2022

Hello there, @Cmckay.

I'm here to assist you in resolving the issue with the missing "Make payment" button in QuickBooks Online.


The options you can see in Action drop-drown will depend on what tab you'll select.  On the Vendors tab, you can see the make payment option, create bill, create expense, and schedule payment. While on the Expenses tab, you can see schedule payment, mark as paid, view/edit, copy, delete, and void. 

 

Moreover, if you'll select checks, bill payment (check), and expenses, you can only see view/edit, delete or void. Make sure that the type of transaction you'll select is a bill. This way you'll get to see the mark as paid in the dropdown button.

 

However, if you already clicked "bill" and the mark as paid button doesn't show, we can perform basic troubleshooting.
 

Here' how: 

 

Let's log in to your account thru a private window. 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Otherwise, let's clear the cache and cookies to fix issues when using QuickBooks Online in your browser.

You might want to learn about tracking your bill in a detailed way. You can read through this article: Record a bill payment by EFT, ATM card, or debit card.

If you require any further assistance with make payment and mark as paid buttons, you can reply to this post. Take care and have a great day!

C
Cmckay
October 31, 2022
Here is the normal screen- Make Payment used to be an option and it is no longer there. if cleared the cookies if tried other browsers it just vanished.
S
SirielJeaB
October 31, 2022

Hi, Cmckay.
 

Thank you for trying all of the steps suggested by my colleagues.
 

I see you've posted on the other thread last Friday, and I'd like to follow-up if you've performed the workaround I shared. If not, I'd suggest doing so.
 

Given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. They can initiate a screen-sharing session to help you further, and may create a case for this issue if need be.
 

To contact support:
 

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) icon at the top right.
3. Enter your concern, then click Let's talk.
4. Choose Contact Us to connect with a live support agent.
5. Select Start a chat with a support expert or Get a callback from the next available expert.
 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturdays 6 AM to 3 PM PT.
 

If you need to manage your expenses and other vendor-related transactions, you can refer to this article: Expenses and vendors.
 

Please drop by again if you need further assistance with your make payment option. We're always here to help!

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