Where do I file a formal complaint?
We started a new business and immediately began using Quickbooks to process our customers' payments. Over $20,000 was processed, and no payment has been deposited into my linked Wells Fargo bank account.
I received emails from the Resolution Center saying they needed me to provide more documentation, which I did. I have provided Articles of Formation, Utility Bills, Banks Statements, customers' personal information, and more! I received green "check marks" in the Resolution center verifying that my information had been received and that I would hear back within two business days. It has been almost TWO WEEKS since this began.
I have received NO information WHATSOEVER regarding the money that was taken from my customers and not given to me. I have followed up with my customers who say that the money has cleared and left their accounts. I have spent HOURS on the phone with the payments department, once I was even told that my documents had been approved and that my funds would be deposited within 48 hours. This never happened.
After TWO HOURS on the phone today with the payments center, I was told there was nothing they could do, my Quickbooks Payments Account had been deactivated, and I never received ANY type of communication about it. I was told there was NO way to contact the Resolution Center directly. I was told there was NO way to contact the Business Operations Center and that the payments department could not provide any information regarding the documents I have provided. I have not received a SINGLE email updating me on the status of my open cases in the Resolution Center even though it has been weeks.
They STILL have my customers' money! We are talking about over $20,000. HELP!