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madeline-italybe
October 8, 2022
Question

Why am I getting rejected when I request payment processing? I am a 6 figure business, in year 14. I am trying to switch from Freshbooks to Quickbooks and I need this.

  • October 8, 2022
  • 1 reply
  • 0 views
I've filled out the business profile and the personal profile. I am a valid California LLC and have included my EIN, my personal SS# and all relevant details. There is absolutely no reason I can think of for this rejection and yet it arrives immediately via automated email so clearly nobody is reviewing it.

    1 reply

    Rubielyn_J
    Rubielyn_J
    October 8, 2022

    Thanks for the detailed info, @madeline-italybe. Let me provide some insights about rejected payments.

     

    If you're using QuickBooks Payments, and the ACH payment you process is rejected, there are a variety of reasons why this happens. There will be an email sent to you with a specific code that describes the problem and will guide you through the steps to resolve it.

     

    You can also check out this link for your reference: Fix rejected ACH payments or fees in QuickBooks Payments.

     

    If you need further guidance on how to handle declined payments, I suggest contacting our payment support team. They have the necessary tools to review your account and provide more information about your rejected payments. 

     

    Additionally, let me share this article that includes idea on what to do if customers' credit card payments get declined when you process them: Fix customer's declined credit card payments.

     

    Fill me in if you have further questions about rejected payments in QuickBooks. I'm always ready to help you out. Keep safe!

    M
    madeline-italybeAuthor
    October 8, 2022

    Thanks so much for the quick response!

    To clarify, I am not asking about customers' rejected payments.

    I recently signed up for Quickbooks Online, and I am requesting that QBO let me allow my customers the option of paying me with their credit card or ACH. 

    This is the request that I have made to QBO that has been rejected.

    Your answer was so helpful, if you have any links or other information regarding my specific situation, I would really appreciate it as this is a deal-breaker for me. If I am unable to activate this functionality in QBO then I will have to close my account and return to Freshbooks.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      October 9, 2022

      @madeline-italybe 

      Are you running a B2B or B2C company?

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