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fordpurdy
March 6, 2023
Question

Why am I no longer receiving notification of payment received from Quickbooks

  • March 6, 2023
  • 4 replies
  • 0 views
how to receive notification of payment received from Quickbooks Merchant Services

4 replies

Kevin_C
Community Manager
March 6, 2023

Hi there, Ford.

 

I'll provide information on how you can receive payment notifications from QuickBooks Merchant Services.

 

You'll want to follow these troubleshooting steps when you aren't receiving any email notifications from QuickBooks Payments. The first is to check your email folders:

 

  1. Open your email and check your Spam or Junk folder.
  2. If it's there, move the email to your Inbox. If it's not, go through the next set of steps.

 

Add the Merchant Services email provider to your contacts to ensure that you'll receive emails from QuickBooks Payments. Here's how:

 

  1. Add these email addresses to your safe sender list:
    • BusinessServices@intuit.com
    • Payments@intuit.com
    • Notification@email.merchantcenter.intuit.com
    • PaymentNotification@email.paymentsolutions.intuit.com
    • ReplyTo@QBDT.intuit.com
    • do_not_reply@intuit.com
    • quickbooks@notification.intuit.com

 

Then, send a test email to any of the provided email addresses. This helps your internet service provider or domain provider recognize it as a friendly contact.

 

If doing the steps above still doesn't work, proceed to step 3 of this article: Unable to receive Intuit email from QuickBooks Payments.

 

However, I suggest contacting our Payments Support Team if the issue persists. They have the tool to securely look into your account and investigate why you're not receiving payment notifications.

 

Moreover, you can check this article for steps to turn on or off the email notification for recurring payments: Turn on or off Customer Notification Emails for Recurring Payments.

 

Feel free to reply to this thread if you have any other questions besides receiving payment notifications. We're always around to help. Keep safe!

JamesN
March 6, 2023

I am new to blogs.  I don't know how to start a new question, but maybe someone can help me.  I accept payments with credit cards.  There are charges placed on my bank account fot the transaction fees.  I don't receive any invoice or debit advise to back up my records.  Is it possible to get something other than a line item on my bank statement?

DarrinShamosh
August 10, 2023

I have used Qbo for 6 years.  On July 28th I stopped receiving Payment Notification emails when a customer pays online via ACH.  I still receive them when I get a credit card payment, just no ACH.  I have a group "sales" email address setup that should be receiving these emails.  I called Qbo support 2X for an hour and they were unable to assist.  Any ideas?

 

Maybelle_S
August 10, 2023

I appreciate the efforts you've exhausted in taking the time to call us, DarrinShamosh.

 

Currently, we have an ongoing investigation about being unable to receive an email notification in QuickBooks Online (QBO). Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-90550. Here's how:

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.

 

Moreover, I'd also like to share this link that can serve as your reference where you can search for articles to learn more about QuickBooks Payments: QuickBooks Payments Help Articles.

 

Your patience and understanding are greatly appreciated as we work to address the issue. We look forward to providing you with the best possible experience in the future, DarrinShamosh. If there's anything else that I can do for you, just tag my name in the comment section. Take care!

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