Why do I not see "Your customer pays the fee" option for one client's QB account, but I do in others?

I appreciate you bringing this concern, APainter, and I understand the importance of having comprehensive payment options available for your invoicing needs.

Please know that this feature is part of the release that was launched on February 12th, 2025. Initially, this feature will be available to a small percentage of auto-enabled QuickBooks Online users, allowing us to ensure a smooth rollout and gather valuable user feedback. Following this initial launch, we intend to gradually expand access to this feature over the subsequent months.

Given this approach, it is likely that some clients already have access to this option, while others don't. Thus, it's possible that your client's QuickBooks account doesn't have access to this option yet. As we continue with the rollout, more users will gain access to this convenient feature, enhancing the flexibility and efficiency of their payment processes.

I understand that this may be an inconvenience, and I want to assure you that our goal is to make this feature available to all our users as soon as possible.

To learn more about the option of letting the customers pay with a convenience fee, check out this article: What's the difference between this option and online payments?

For your future reference, you might want to check out these helpful resources to learn more about handling payments in QuickBooks:  
 

• QuickBooks Payments FAQ
• Find out when QuickBooks Payments deposits customer payments

We appreciate your patience and understanding as we work towards bringing this feature to all our valued users. If you have any further questions or need additional help with managing your invoices in QuickBooks, let us know by leaving a reply below. We'll gladly assist.