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November 8, 2022
Question

Why do you holding my funds, with out my authorization. I am leaving the Quickbooks very soon?

  • November 8, 2022
  • 1 reply
  • 0 views
There is a too long period when you are transferring MY funds to me?

1 reply

November 8, 2022

Thanks for reaching out to us here in the Community, @stiltznorcal.

 

I understand the relevance of receiving payments is essential for running your business. When something unexpected occurs in your transactions, we periodically review your payments to protect all parties involved in the payment process.

 

Normally, you'll get an email about this that includes detailed instructions on how to fix it. Also, you indicated that this process has already taken a lot of time, here are some reasons for holds:

 

  •  When your payment processing exceeds the established maximum dollar amount expected on your account.
  • When a transaction is processed after several authorization attempts and failures.
  • When certain transactions require verification of your business type to ensure it complies with the Intuit Acceptable Use Policy.
  • When our systems identify processing patterns that pose a risk to any of the parties involved: you, your customer, or Intuit.

 

Additionally, I'd suggest contacting our Merchant Service Team to help you address your concern. 

 

Furthermore, you can refer to this article to understand more about holding funds: Understanding Payment Holds in QuickBooks Online.

 

Please don't hesitate to click the Reply button below if you require further assistance with your payments and other transactions. I'm here to help. Take care!