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October 11, 2022
Question

Why does it take 3 weeks to change the phone number on your merchant account?

  • October 11, 2022
  • 1 reply
  • 0 views
On Sept 21st I contacted QB to change my phone number as of 10 min ago it has not been done. I am so frustrated with this process

1 reply

October 11, 2022

It is not the kind of impression we want you to experience, @aspiregroupinc.

 

We can change the phone number of your merchant's account in QuickBooks Payments. Before doing so, make sure to log in as the Master Admin. I'll guide you on how.

 

  1. Sign in to your QuickBooks Payment account.
  2. Select the Account drop-down arrow, then choose Account Profile.
  3. Go to the Contact information section. Then, select Edit.
  4. After making the changes, click Submit.

 

I've also included this article about when QuickBooks deposits customers' payments: Search for deposits or fees in the Merchant Service Center.

 

Let me know if you're able to change your phone number. You can also ask follow-up questions, and I would be glad to assist again.