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Sheyer
January 3, 2019
Question

Why is a payment to my credit card posting twice to Quickbooks, once as a payment and once as a charge?

  • January 3, 2019
  • 6 replies
  • 0 views
Original commenter did not share additional details

6 replies

Rasa-LilaM
January 3, 2019

Thanks for dropping by the Community space, Sheyer.

 

Let me provide some details for why there are two payments showing in your credit card.

 

The data we receive is dependent upon what your financial institution sends over to QBO. I suggest contacting your bank to check the data.

 

If there are duplicate transactions, you can exclude them to keep your records accurate. For the detailed instructions, follow these steps:

 

  1. Click Banking in the left navigation bar.
  2.  Go to the Banking tab.
  3.  Under the For Review tab, check the box for the transactions you're working on.
  4.  Click Batch actions at the top of the table.
  5.  Choose Exclude Selected.

The payment/charge will fall under the Excluded tab in the Banking page.  

 

Should you have additional questions about the process, reach out back to me. I'll be around to help. Have a great rest of your day.

frontdeskAA
April 3, 2019

If they are already added to the register, how do we get rid of the duplicate charge and keep the one that is a payment?  If I try to delete one, it deletes them both.  Then if I add it back as a credit, it automatically creates a duplicate as a charge.

    MaryGraceS
    April 3, 2019

    Hello there, @frontdeskAA.

     

    Thank you for posting in the Community. Allow me to help share some insight about deleting the duplicate transactions added to the register.

     

    You may have added transactions on the Banking page that already existed in QuickBooks that's why it's showing as a duplicate in the register. To fix this, you can Undo both the charge and payment in the Bank Register to remove them. 

     

    After that, instead of adding the payment, you need to match it to the transaction that's already created in your account to avoid duplicate entry. Let me show you how: 

     

    To start, let's undo the accepted transactions: 

    1. On the left pane, select Banking.
    2. Under Bank and Credit Cards, select your account.
    3. From the Reviewed tab, locate the transactions.
    4. Mark the checkboxes for the duplicate transactions.
    5. Click the Undo button.
    6. Click Continue to confirm.

    Both transactions are moved from the Reviewed tab to the For Review tab where you can select the payment, and match it. 

     

    Here's how:

    1. On the Banking page, select the For Review tab.
    2. Locate a transaction with one or more possible matches to review. The matching transaction appears in the CATEGORY OR MATCH column.
    3. If the match is correct from the Action column, select Match, to accept.

    Finally, you can follow the steps provided by my colleague, Rasa- LilaM to exclude the charge in the For Review tab and to remove it from your downloaded transactions. 

     

    The following article contains more details about this process: Add and match downloaded banking transactions.

     

    That should point you in the right direction. Please know that I'm just a post away if you have any other questions about deleting duplicate transactions in your QuickBooks. I'll be happy to help you further. Have a great day ahead. 

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