Why qb still holding money

I know the importance of timely payments and understand any inconvenience this payment hold issue may have caused you, ks89. 

Payment holds in QuickBooks Payments can occur for various reasons, including:

• Risk Assessment to help protect both you and your customers from potential fraudulent activities.
• May place a temporary hold to investigate further to prevent potential fraudulent transactions.
• Require additional verification or documentation to ensure compliance with regulatory requirements or to confirm the transaction's legitimacy.

I recommend contacting QuickBooks Payments support for further assistance in resolving the payment hold and transferring the funds as soon as possible. They will be able to provide you with specific information regarding the delay and guide you through the necessary steps to resolve the issue. Ensure to check out the availability of our support to ensure your case is addressed:

M-F 6 AM to 6 PM PT

• Chat with us
• You can also contact support via chat using the Merchant Service Center.

In addition, I recommend reviewing these articles to understand why your payments are on hold:

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments.

I'll keep this thread open if you have other questions regarding customer payments or relevant QBO issues. I am always available to help. 

QuickBooks may hold your money for a variety of reasons, including:

• Suspected fraudulent activity: QuickBooks may hold your money if it suspects that your account has been hacked or that you are engaging in fraudulent activity. This could be based on factors such as a sudden increase in sales, a large number of international transactions, or a high rate of chargebacks.
• New account: QuickBooks may hold your money if you are a new customer or if you have recently made a large deposit. This is a security measure to protect QuickBooks from fraud.
• Risk assessment: QuickBooks may hold your money if it assesses that your business is at a high risk for fraud. This could be based on factors such as the type of business you operate, your industry, or your location.

If QuickBooks is holding your money, you can try to resolve the issue by contacting customer support. They will be able to review your account and determine why your money is being held. Once they have determined the reason, they will be able to tell you what steps you need to take to release your funds.

If you have provided QuickBooks with all of the information they have requested and your money is still being held after three weeks, you may want to consider contacting your bank. They may be able to help you resolve the issue with QuickBooks or they may be able to offer you a temporary loan until your funds are released.

They are asking for phone logs (in 2023), confidential contracts, and where I advertise!

Support has no idea why my funds are on hold, all I can do is raise a complaint.

This is enough to bankrupt me. I’m so upset.

Quickbooks Merchant services just put a hold on $47K that clients paid using credit cards.   They told me they suspected fraud, I asked them to  just reverse the charges if they suspected fraud and release the clients money back to them.  They refused to do this and told me the only way for the clients to get their money back was to file a fraud charge with their credit card company - which really will add a blight to my companies ability to obtain another merchant account - when the charges were not fraud - all invoices were paid by three clients separately. 

This response tells me they aren't really interested in the protecting anyone against fraud, they are just stealing money.   If they will not reverse the charge, they want to operate on the funds they hold. 

QB Customer service actually told me they can hold the money indefinitely and I should have read the terms and conditions when I signed up for Quickbooks Payments because it is in the fine print. 

I have spent 7 hours on the phone with customer service over the past 24 hours.   They don't have the ability to offer a solution, they parrot talking points that they have been given.  One customer service representative told me their job is not to solve problems but to document problems.  

I sent a complaint to the President at this link -

https://www.intuit.com/company/contact/office-of-the-president/?cid=internal_intuit_click_us_oop-form_en_%7Cagent_link%7C_oop_ .

If Quickbooks does not take this down no that I've put is out here,  I encourage everyone on here that Quickbooks reckless policies have come close to putting you out of business to use this link and flood them with complaints.

Every other small business accounting software out there should be using this to dissuade new customer from selecting Quickbooks over alternatives. 

We need to spread the word about the danger of using Quickbooks as your small business accounting software.   And I for 1 intend to do just that. 

I will not go quietly into the night.......