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johng10
April 13, 2025
Question

Withheld payments using merchant services

  • April 13, 2025
  • 1 reply
  • 0 views

I have had customers make payments using Checking accounts via merchant services through QB and the money has not been deposited into my account. Its been 2 weeks. I checked with my customers, they tell me the money was deducted from their account the following day. QB deducted the service fee from my account the day after the customer made their payment. When I call QB the people I talk to can't do anything about it, they create case numbers and I never get a response. Getting frustrated. I would think what they are doing is illegal.

    1 reply

    R
    Rea_M
    April 13, 2025

    Thank you for reaching out to us regarding your withheld payments, johng10. I completely understand your frustration and truly appreciate the information you've provided. Our team is dedicated to swiftly resolving this matter so you can get back to focusing on your business activities. 

     

    To get an update and know the latest feedback about the case created to investigate your withheld payments, I recommend contacting our Merchant Services Support once more. They are equipped with the right tools to check your case and will guide you through the necessary next steps. 

     

    Our experts are available from Monday to Friday, 6:00 AM to 6:00 PM PT, and 6:00 AM to 3:00 PM PT on Saturdays. Here’s how you can connect with them via QuickBooks Online (QBO):

     

    1. Go to the Help (?) menu.
    2. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
    3. If you choose the Search tab, enter keywords or the topic that best describes your issue and click the Contact Us button.
    4. Choose a way to connect (Have us call you or Chat with us) in the How would you like to connect with us? page.  

     

    Additionally, would you like to learn more about how QuickBooks Payments handles your deposits and funds? I encourage you to read this article: Find out when QuickBooks Payments deposits customer payments. It will significantly enhance your understanding of this vital feature!

     

    I value your patience regarding this matter, johng10. You can always return here by commenting below if you have clarifications or questions concerning your QuickBooks Checking account and transactions. I'll make sure to respond as soon as possible. Wishing you productive and successful business operations!

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