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userjcrabtree
February 16, 2023
Question

Your customer filed a chargeback.

  • February 16, 2023
  • 1 reply
  • 0 views

Good afternoon, 

 

I have a customer that has filed a charge-back. 

They filed on 2/13, however the payment is deposited in my account already (2/14). 

This is a monthly recurring invoice that had an adjusted amount. 

 

Will my bank pull these funds? QBO is telling me I need to make a ton of adjustments to account for this, but it looks to me like everything is corrected entered. The invoice payment is automatically matched to the deposit and the invoice itself. I am confused why QBO is telling me I need to make these adjustments when the deposit has already been made. 

 

Thank you in advance for any help you can provide! 

Jack

1 reply

MichelleBh
MichelleBh
February 16, 2023

Your account needs to be checked, Jack. 

 

I suggest contacting our Customer Service Team to check your account in a safe environment. With this approach, we can determine if a chargeback modification is necessary. If necessary, they can also interact with your bank for additional action.

 

Here's how: 

 

  1. Click this QuickBooks Payments Chat link. 
  2. Enter your Name, Email address, and concern in the fields. 
  3. Select Start Chat. 

 

You can also call them at 800-446-8848 if you need to speak with an expert. Please get in touch with them during business hours for a prompt response.

 

Visit this link for additional information on managing chargebacks: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

Visit the following articles below to know the commonly asked questions about managing your QuickBooks Payments:

 

 

Please know that you're always welcome to post your questions in the Community. Rest assured, we got your back!

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