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May 31, 2022
Question

2 days waiting for - ATO submission response on a wages run. Another run has gone through OK since

  • May 31, 2022
  • 1 reply
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2 days waiting for - ATO submission response on a wages run. Another run has gone through OK since.   Seeing today is the last day of the month, I really need to get it accepted for my IAS.

1 reply

May 31, 2022

Thanks for posting in the Community!

 

There isn't a reported product incident with STP lodgment at the moment. I'd recommend checking with the ATO to verify if they've received the lodgment successfully on their end. Usually, the turnaround time for the lodgement of a pay event is 72 hours, if after 72 hours the pay event is still stuck in waiting status, please check the following.

 

Create an Update Event

 

  1. Select Employees from the left-hand menu.
  2. Select the Reports tab.
  3. Select Single Touch Payroll (found under the ATO Reporting column).
  4. Select the Create Update Event button.
  5. Select the appropriate Financial Year and Pay Schedule, then select Create.

 

If after 72 hours the pay event is still stuck in waiting status, please check the following.

 

  1. Click on the Employees tab.
  2. Click on Reports.
  3. Click on Single Touch Payroll.
  4. Select the pay schedule, and then locate the pay event ID and check the status.
  5. If it showed failed, you can delete the pay event and resubmit a new lodgement.

 

If the issue persists, I'd recommend contacting our Customer Care Team to further check your STP submission in a secure form.

 

Post again if you need more help with QuickBooks Online.