A new client sets up weekly pay run but the payslip shows 76 hours instead of 38. What causes this?

Hi elingbookkeeping,

Thanks for posting in the Community! You'll have to check the employee's Payrun Defaults and Payment set up to make sure it is correct. Here's how:

1. Go to Employees tab.
2. Select an employee.
3. Click on Pay Run Defaults.
4. If Use timesheet to submit all time worked is selected, make sure you've unticked Pay these earnings by default in a pay run.
5. Select Save.

If the hours or figures on the pay run are doubled up, we'll need the hours entered on the timesheet and your employee's Pay Run Default settings.

To check the hours on the approved timesheet

1. Go to Employees tab.
2. On Manage Employees drop-down menu, select Approve Timesheets.
3. Check if the details including pay period, employees, hours and amount are correct.

Then open the pay run and click on employee to expand details. Click Actions and the Recalculate. Furthermore, you can delete the pay run and create a new one to apply the changes made on the employee settings.

If you need more help checking the pay run, I'd recommend contacting our Customer Care Team for further checking your settings.

Feel free to drop a comment below if you have any other questions. Have a great day!