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pc7
February 14, 2020
Question

Any update for the employees section not working in Desktop Client .. But web browser is fine.. ?Cookies DisabledIn order for the payroll component to function, ...

  • February 14, 2020
  • 1 reply
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1 reply

christine_w
christine_w
February 14, 2020

Hi pc7-

 

The new release of the app with the fix for the Employees tab accessibility should be released. Could you first try updating your app, then accessing the Employees tab. You can do this by opening the app, Select 'QuickBooks' [Mac] or 'Help' [Windows], check for updates, and then update your app to the newest version.

 

If you're still not getting in, try the Beta App, depending on your device there are download links below:

Reply here if you're still unsuccessful and we can go from there. 

 

-Christine

P
pc7Author
February 14, 2020

Thanks Christine but no go.. 
4.0.9 latest still has bug (for me)
downloaded beta 4.1.1 same issue..

Click on employees and get the error. 
Works in browser, and cookies are disabled (Chrome  on Win10 is my environment). Occurs on 3 machines I use.  

Cookies Disabled
In order for the payroll component to function, we first need you to adjust your cookie settings. Please follow these instructions to correct this issue:

Safari
Click the Safari menu at the top of the screen and then click Preferences
Click the Privacy Tab
Under "Website tracking" ensure the "Prevent cross-site tracking" setting is disabled
Close the preferences window
Back on the QuickBooks Online webpage, click the Dashboard tab on the left of the page
Click back onto the Employees tab on the left of the page
Chrome
Click the Settings menu at the top right of the screen
Scroll to the bottom of the screen and click Advanced
Click Site Settings
Click Cookies
Ensure the setting Block third-party cookies is disabled
Back on the QuickBooks Online webpage, click the Dashboard tab on the left of the page
Click back onto the Employees tab on the left of the page
Firefox
Click the Settings menu at the top right of the screen and then click Options
Select Privacy and security
Select Custom and untick the Cookies option
Back on the QuickBooks Online webpage, click the Dashboard tab on the left of the page
Click back onto the Employees tab on the left of the page
Microsoft Edge
Click the Settings menu at the top right of the screen and then click Settings
Select View advanced settings
Scroll down to the Cookies option and select Don't block cookies
Back on the QuickBooks Online webpage, click the Dashboard tab on the left of the page
Click back onto the Employees tab on the left of the page

christine_w
christine_w
February 14, 2020

Hi pc7-

 

Aha, thanks for sending that along, in that case, since we've tried everything; this is likely to be related to a previously reported accessibility issue and we need to add you to our existing investigation/create a case so we can follow up when we have a solution. It's currently with the engineers and we hope to have a fix to the app rolled out as soon as possible. You can reach us at 1800 046 038; or you can get a callback by following the steps below: 

  1. Sign in to your QuickBooks account.
  2. Go to Help (?).
  3. Select Contact Us, and give us a short description of your concern.
  4. Select Let’s talk.
  5. Select your preferred way to connect.
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

In the meantime you are still able to access the Employees tab on the Chrome browser. Can you try logging in on Chrome and accessing the Employees tab from there? 

 

Keep me posted. 

 

-Christine

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