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9130350681061626
August 8, 2023
Question

Employee Management showing 2-Factor Authentication page? Need access to payroll to pay employees. Help!

  • August 8, 2023
  • 1 reply
  • 0 views
I have tried using different browsers, clearing caches and cookies, using a different account but nothing works. There was no notice from QuickBooks of an update either. I have to access payroll now to pay my employees...

1 reply

I
IntuitSheila
August 8, 2023

Hi there,

 

There was a reported Product Investigation yesterday with unable to access the Employees tab due to a multifactor authentication prompt. We are happy to inform you that the engineering team has resolved the problem.

 

Please delete the cache and cookies in your browser and try again if the unusual behaviour persists. If you continue to have trouble, try again using a different browser, a different device, a different network, or an incognito window.

 

Let me know if you need more information about QuickBooks or anything else. I'm always here to help. Have a great rest of the day!

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