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September 1, 2019
Question

Every time I create a pay run the same employee always has one line of unpaid earnings. Its has no date or anything. Timesheets are fine. How do I stop this?

  • September 1, 2019
  • 1 reply
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1 reply

JessT
September 1, 2019

Good day, tdewe!

 

We've partnered with KeyPay for our payroll service. It's best if one of our agents can take a look at your employee's setup to find out why there's a line for unpaid earnings.

  1. Go to Employees.
  2. Click the Payroll Support button in blue in the lower right hand corner.

If you have other questions, you can always go back to this thread.

 

Have a good day!