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November 15, 2019
Question

For the first time my pay run does not export to qbo. Lodging the stp event also does not occur. Any more people out there with the same issue today 15 Nov?

  • November 15, 2019
  • 1 reply
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1 reply

MariaSoledadG
November 15, 2019

Hi egbertbos,

 

There's an ongoing issue about this. Our engineers are working to get this fixed as soon as possible.

 

In the meantime, I recommend contacting our phone support team so they can reset your Keypay connection and add you to the affected list. Here's how to reach them. 

 

1.    Sign into your account.
2.    Click Help.
3.    Click Contact us.
4.    Type your concern.
5.    Click Let's talk.
6.    Click Get a callback

 

I got this link in case you have other questions about payroll: Payroll And STP.

 

Fill me in by leaving a reply below if you have other questions. I'm always here to help.