Have any questions for our team about Payroll Processes?

Thanks for posting in the Community!

In QuickBooks Online Payroll Australia if an employee is not fully set up we will see an incomplete tagging beside their name. Here's how:

1. Click on the Payroll tab.
2. Checked employee list and should see who has Incomplete tagging.
3. Click the employee name to open employee details.

If you find this option time consuming. We can run the Employee Details Report. 

1. Click on the Payroll tab.
2. Click on Reports.
3. Click on Employee Details Report.
4. Set the fields and click on Run report.

If the issue persists, I recommend contacting our Customer Care Team. That way, they can check your account in a secure form.

Post again in the Community if you have other questions. 

Thanks for posting in the Community, RachPS4.

It's good to hear that you were able to update the employee super fund details on file. Let me add a few trouble shooting steps to help you process super batch to the new super details of the employee. Here's how:

1. Click on the Payroll tab.
2. Click on the employee name from the list.
3. Click on Super Funds.
4. Select Update Contributions.
5. Select Yes or No depending on whether the employee wants the super fund updated for unprocessed contributions.

Once done, the new super fund details should be used when processing new super batch for unprocessed contributions.

If the issue persists, I recommend contacting the Customer Care Team. That way, they can take a look of your current settings in a secure way. 

Drop by again in the Community if you have other questions about QBO. I'm around to help you. 

Thanks for posting in the Community, Robert.

Once there is super payments processed on the pay run we're unable to unlock and edit it. We'll have to create an ad-hoc pay run to create one with the correct pay date. You'll need to create two ad-hoc pay runs, first one is with negative earnings to offset the first pay run. And the second ad-hoc pay run is with the correct pay date.

Check this link to learn more about: Create an ad hoc or off-cycle pay run in QuickBooks Payroll.

If you need more help in creating the ad hoc payrun, I recommend contacting the Customer Care Team. That way, they can check your account in a secure form.

Drop by again in the Community if you have other questions. 

Hi there,

Payroll payments in QuickBooks Online is allocated to Payroll Clearing account with Out of scope GST. Let me guide you on how to match payroll payments in QuickBooks.

1. Click on the Transactions tab and select Bank transactions.
2. Click on the bank account, and then find the transaction.
3. Click on Expense from the Transaction type.
4. From the Category choose Payroll Clearing account.
5. Select Out of Scope from the GST drop down.
6. Click on Confirm.

This transaction will debit the bank account and credit the Payroll Clearing account.

You can check this link to learn more about how to: Match payroll payments in QuickBooks Online. 

Thanks for posting in the Community, [email address removed].

If you have processed super payment to the pay run you wanted to add the missed timesheet, that is the reason why you cannot unlock and edit the pay run. What we can do is create an ad-hoc pay run to add the missed timesheet. Ad-hoc pay run is the same as creating your usual pay run.

Let's try to unlock the pay run first using the steps below:

1. Click on the Payroll tab and choose Pay Runs.
2. Click on the pay run affected.
3. Click on Pay Run Actions and click on Unlock.
4. Enter a Comment and click on Unlock.

Once unlocked, you can add the timesheet to the edited pay run.

If you cannot unlock the pay run due to super payments processed, simply create a new pay run (ad-hoc pay run) using the same pay period and pay date.

Check this link to learn more about creating an ad-hoc pay run: Create an ad hoc or off cycle pay run in QuickBooks Payroll. 

Post again in the Community if you have other questions with your payroll. 

Thanks for posting in the Community, Conquest4.

You can definitely process a quarterly super payment in your payroll account by setting the from and to date to quarterly period. Let me guide you how:

1. Log in to QuickBooks Online and go to Payroll tab.
2. Click on Reports.
3. Click on Super Payments.
4. Set From and to date to quarterly period.
5. The figures/payment in a super batch is calculated based on the pay run's paid date.
6. Review the figures.
7. Click on Create Batch.
8. Click on Submit
9. Select your Payment Method and follow the prompts to complete the super payment.

That's it! You've now processed your quarterly super payments. For more details about processing super payments. Check this link here: Create, view, and run reports on Super Payments using Beam in QuickBooks Online. 

Drop by again in the Community if you have other payroll questions. 

Hi LSF4855,

Thanks for posting in the Community!

To process and pay employees, we'll need to have QuickBooks Online Payroll. For us to sign up for QuickBooks Payroll, make sure that you have an updated payment information. Here's how:

1. Go to the Gear icon ⚙ and select and select Subscriptions and billing.
2. Select Edit payment method to update your payment details.

Please note that we can only add payroll subscription if you sign up your QuickBooks Online account directly on our website. For QuickBooks Online accounts that we're signed up via Apple or Google App Store, you may need to contact our Customer Support Team to transfer your billing to Intuit.

For your reference, you may also check this article: Manage your QuickBooks Payroll subscription.

Feel free to post again if you have any other questions, we're here to help you.