Have client who looks after their own payroll. Have now found posted two payroll however only paid one. Help on how to reverse

Hello pickacct-gmail-c,

Welcome to Quickbooks Community.

Unlocking a pay run will enable you to edit, update and recalculate the values associated with a chosen pay run. Unlocking can only be done when a pay run has been finalised.  However, a pay run cannot be unlocked if automated super payments have been made from the pay run. 

To unlock a Pay Run you need to:
1.      Click on the required pay run in the 'Pay Runs' screen;
2.      Click on the 'Pay Run Actions' button then choose the 'Unlock' option;
3.      Enter a reason for unlocking the pay run > click ok:

Once you unlock the pay run and make any required adjustments you can then finalise it once again. 

If there is a need to adjust earnings, and the super has been paid already, you will need to create an adhoc pay run. 

Please reach out again if you have any other questions.

Nona